Infrastructure Manager

at  Fulcrum Digital

London EC1A, England, United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate23 Jan, 2025Not Specified24 Oct, 2024N/AGood communication skillsNoNo
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Description:

Responsibilities:

  • Leading the infrastructure engineering team and outsourced vendors to build, run and improve our core IT infrastructure in line with the IT strategic plan.
  • Contributing to the core infrastructure strategy, in partnership with Group IT, encompassing architectural direction, initiative planning, technology selection and delivery approach.
  • Recruiting, leading, motivating, developing and managing the performance of a high calibre infrastructure team with the skills and capabilities needed to deliver the required results.
  • Closely managing infrastructure team resource plans, balancing operations/support requirements with project delivery demands.
  • Overseeing and managing the regional infrastructure support (3rd line) queue ensuring all tickets are resolved/fulfilled within SLAs and all other KPIs are achieved.
  • Leading and coordinating infrastructure related major incident resolution, root cause analysis and problem management activities.
  • Ensuring all infrastructure services are managed and supported according to industry/vendor best practice, following defined processes and procedures and to meet agreed availability and KPIs.
  • Proactively seeking and delivering technical improvements in the areas of reliability, performance, availability, security, supportability or cost.
  • Implementing, managing and continuously tuning and optimising core infrastructure monitoring and management tools.
  • Overseeing and managing third party infrastructure vendors deliverables and performance, including regular service reviews.
  • Ensuring a holistic set of standard operating procedures and wikis are actively maintained and utilised for all in house and third party infrastructure support activities.
  • Ensuring effective DR and BCP plans exist to deliver the required RPOs and RTOs for core infrastructure services, including regular testing.
  • Working with the Group IT Infrastructure Architect to proposed architectural priorities and target state architecture for all core infrastructure services..
  • Ensuring (in conjunction with Group Cyber Security) that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision levels and supplier supported versions.
  • Proactively managing the transition of new or updated infrastructure services/technologies into support, including appropriate staff training and development.
  • Delivering infrastructure related change management activities, ensuring the change management process is adhered to at all times and maintaining a forward schedule of change for all core infrastructure services.
  • Ensuring the necessary skills and experience levels are maintained within the team, relevant to the services/technologies being supported and processes being used.
  • Owning and overseeing the provision, management and reporting of IT core infrastructure assets, ensuring the effective control of all assets by both internal and third party engineering teams.
  • Providing periodic reporting and management information on Infrastructure delivery initiatives and operational KPIs.
  • Championing the adoption of ITIL best practice by the Infrastructure team and working with the Service Management team to identify and implement improvements.

REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Information Technology/IT

IT Software - Network Administration / Security

IT

Graduate

Proficient

1

London EC1A, United Kingdom