Infrastructure Operations Specialist

at  Meridian Credit Union

WHY MERIDIAN?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Find our story here: About Meridian

EDUCATION, DESIGNATIONS, TRAINING, AND EXPERIENCE

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field (or acceptable equivalent qualifications).
• 8 + years’ related industry/professional experience with implementing and managing Microsoft technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
• Working experience in data architecture, data modeling, and database design
• Experience delivering complex projects on time, to scope, and within budget
• Microsoft Azure Certified (fundamentals) preferred

Technology Skills & Knowledge

• Active Directory Administration
• Working experience with enterprise grade storage, data archiving and backup solutions
• SQL management and configurations – On-prem and Cloud
• Microsoft Windows Server 2012\2016\2019
• Virtual Server Technologies (VMware)
• Cloud computing fundamentals - Azure
• Microsoft Systems Center
• Remote Desktop Services, Windows Virtual Desktops
• Experience with Powershell, Scripting and Automation
• Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
• Solid Infrastructure Design, Planning, and Documentation Skills
• Professional who has the subject-matter expertise in infrastructure technologies and experience to be an effective internal consultan

Non-Technical Skills

• Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
• Able to adapt and architect innovative solutions to changing business needs
• Strong interpersonal skills – ability to interact with and build effective relationships at all levels of management and staff
• Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
• Ability to share knowledge to other team members and members of our Tier 1 and 2 teams
• Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
• Strong written and verbal communication skills
• Results oriented with a passion for introducing cost saving initiative

THE ROLE:

The role of an Infrastructure Operations Specialist is focused on maintaining and supporting infrastructure technology solutions that meet Meridian’s business requirements. To develop and maintain effective working relationships with internal and external partners in order to deliver high quality, flexible infrastructure solutions that meet the business needs. To provide subject-matter expertise and advice to information technology teams on operational issues.
Primary focus for this role is to ensure the stability of Meridian’s Infrastructure environment to meet Meridian’s needs today and is positioned for future direction.

YOUR ROLE AS A INFRASTRUCTURE OPERATIONS SPECIALIST, YOU WILL:

Management and Decision Making

• Manage current operations environment as part of a team of Technology Specialists
• Execute defined maintenance plans as part of IT’s preventive strategy for the stability and reliability of Meridian’s infrastructure
• Provide input into defining infrastructure solutions by working with existing Technology teams
• Assist in building, configuring and maintaining assigned technologies
• Support the development and maintenance of data warehouses, databases, and other data storage solutions.
• Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
• Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
• Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis

Service

• Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
• Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA’s
• Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
• Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
• Other duties as assigned

Communications

• Provide expert advice on technology operational issues and concerns, and represent team as requested
• Assist in estimating time and resources for projects
• Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
• Prepare ad hoc reports as required

Impact

• Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
• Assist in assessing resource requirements on corporate projects as required
• Provide input into and develop project plans as required
• Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours

Technology Skills & Knowledge

• Active Directory Administration
• Working experience with enterprise grade storage, data archiving and backup solutions
• SQL management and configurations – On-prem and Cloud
• Microsoft Windows Server 2012\2016\2019
• Virtual Server Technologies (VMware)
• Cloud computing fundamentals - Azure
• Microsoft Systems Center
• Remote Desktop Services, Windows Virtual Desktops
• Experience with Powershell, Scripting and Automation
• Detail knowledge of Windows Networking Services (DNS, DHCP, DFSR)
• Solid Infrastructure Design, Planning, and Documentation Skills
• Professional who has the subject-matter expertise in infrastructure technologies and experience to be an effective internal consultant

Non-Technical Skills

• Able to prioritize and plan workload, in order to meet deadlines in a dynamic, fast-paced environment
• Able to adapt and architect innovative solutions to changing business needs
• Strong interpersonal skills – ability to interact with and build effective relationships at all levels of management and staff
• Promote teamwork/collaboration amongst team members and with internal/external partners to ensure productive working relationships
• Ability to share knowledge to other team members and members of our Tier 1 and 2 teams
• Service oriented and customer focused, with the enthusiasm and tenacity to meet goals and commitments of the team
• Strong written and verbal communication skills
• Results oriented with a passion for introducing cost saving initiatives