Infrastructure Specialist

at  Rogers Communications

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

WHAT ARE WE LOOKING FOR :

We are looking for Transport Operations Infrastructure Specialist reporting to the Manager, Optical Networks. Transport Operations Infrastructure Specialist is responsible for Building/Provisioning, Managing, Maintain and Support of the (SONET, DWDM & CWDM), Optical Transport Network coast to coast. We interact with various groups internally and externally to provide professional services. This team pro-actively interact with a variety of platform across Network Operations Engineering and Planning, for the following, Fault, Configuration, Support, Performance Management and Change Management to deliver a high level of Service quality and reliability in turn reducing MTTR and making sure the customer has the best experience possible. The successful candidate will become a Transport Infrastructure Specialist. Working with the network operations team supporting the network as well as building new service.

SOFT SKILLS REQUIREMENTS:

• Proficient written and oral communications skills
• Experience with automation mythologies is strongly preferred to deliver innovative ideas to increase efficiency
• Ability to make quick decisions in high stress environment.
• Demonstrated ability to work effectively in a team environment, in an organized, methodical, and pleasant manner.
• Ability to express good collaboration across the organization’s customers, stakeholders, and peers.
• Well-versed in the latest technology offering, capabilities, and trends.

• Perform all technical and administrative tasks to ensure network availability is successfully maintained at its highest levels, including incident/problem resolution, supporting moves/adds/changes, and maintaining overall network health for Rogers Communications Inc. Optical infrastructure.
• Design and implement automations across Network Operations using combination of in house and open-source development tools.
• Implementing and reviewing network tools/scripts.
• Identify new automation opportunities based on data driven analysis.
• This position requires flexible, 24x7 on call Tier 4 network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC (Network Operations), Implementation, Engineering and Service Delivery.
• Perform provisioning functions as required for growth activities, and project work, deploy and manage multiple projects concurrently.
• Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues.
• Manage maintenance window planned and non-planned activity between the hours of Midnight and Six A.M on an as required basis.
• Liaison with network engineering & PMO to ensure network anomalies are addressed in accordance with criticality.
• Implement engineering specifications for software, hardware and feature upgrades.
• Enhance network security through user administration of all transport network elements.
• Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations.
• Run monthly performance reports and provide in depth analysis of metrics that do not meet SLA’s.
• Perform proactive analysis of statistical data to identify potential fault trends and utilization issues.
• Represent Network Management at project meetings to ensure effective integration of new technologies or enhancements of existing equipment.
• Develop, establish, and manage platform specific policies and procedures, including Disaster Recover Procedures and Business Contingency Planning.
• Compile investigation reports for major network outages and customer related issues.
• Create training documentation and provide training to internal departments.