Infrastructure Support Specialist

at  MetroRod Ltd

HYBRID

We are looking for an experienced Support & Infrastructure Specialist for our business, Franchise Brands.
Franchise Brands is an international, multi-brand franchisor focused on building market-leading businesses primarily via a franchise model. The Group currently has a combined network of over 625 franchisees across seven brands in the UK, North America and Europe.
We own several market-leading brands with established trading histories: Metro Rod, Metro Plumb, Willow Pumps, Filta, and more recently, Pirtek in Europe - all of which benefit from the Group’s central support services, in particular; Franchise Support, National Sales / Account Management, Information Technology, Marketing, Finance, Recruitment and HR.

WHAT IT EXPERIENCE ARE WE LOOKING FOR?

The ideal candidate will be knowledgeable across most areas of IT. A proactive approach to support and problem resolution. Some leadership and assistance of other members of the wider IT support team. Training can be provided in areas needed.

• Server and cloud administration
• Group wide support and problem management
• Implementing and testing disaster recovery plans
• Assisting and upskilling more junior members of the team
• Patch and security management
• Network monitoring and administration
• Assisting with IT project work
• Change management
• Ensuring the smooth running of the IT function group wide