Infrastructure/Systems Analyst - Tier 1

at  PBS Systems

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “

Qualifications

• Strong knowledge of Windows Servers, 2012/2016/2019/2022, Active Directory, DNS, DHCP
• Strong analytical, organizational, incident management and problem-solving skills
• Ability to troubleshoot within Windows 11 Operating Systems
• Knowledge of Networking, VLANS, VPNS and Firewalls
• Understanding of windows deployments via SCCM/Intune and remote deployment Applications
• Thorough understanding of PC Hardware & Software with a focus on Microsoft Products
• Knowledge of Hyper-V
• Knowledge of backups technologies
• Excellent communication skills, verbal and written
• Strong Multi-tasking and prioritization
• Positive, can-do attitude will help you fit in with our team
• Willingness to commitment to an ongoing system of education and cross-training
• Occasional travel may be required within Canada and US
• Available to work occasionally Saturday and/or Sunda

As a Systems Analyst (IT & Infrastructure) - Tier 1, you will provide excellent support to our internal customers. The ideal candidate is a technical and customer service-oriented individual who is eager to learn. This role provides the opportunity to work individually and within the team in a fast-paced changing environment.
This position will be based in our Milton, Ontario office and is not a remote work opportunity.

Duties and Responsibilities

• Provide a friendly, helpful and knowledgeable first point of contact for staff of PBS seeking technical problem resolution or requests (both in person and remotely)
• Write up tickets and investigate issues that arise
• Escalate critical issues to senior team members
• Responds support requests in a timely manner
• Work on Special Projects as assigned
• Manage system backups
• Manage VOIP System
• Deploy, Maintains, troubleshoots, and repairs computer systems, hardware and computer peripherals.
• Manage Assets and maintain inventory
• Tier 1 support keeps users informed about their escalations/incident’s status at agreed intervals

Qualifications

• Strong knowledge of Windows Servers, 2012/2016/2019/2022, Active Directory, DNS, DHCP
• Strong analytical, organizational, incident management and problem-solving skills
• Ability to troubleshoot within Windows 11 Operating Systems
• Knowledge of Networking, VLANS, VPNS and Firewalls
• Understanding of windows deployments via SCCM/Intune and remote deployment Applications
• Thorough understanding of PC Hardware & Software with a focus on Microsoft Products
• Knowledge of Hyper-V
• Knowledge of backups technologies
• Excellent communication skills, verbal and written
• Strong Multi-tasking and prioritization
• Positive, can-do attitude will help you fit in with our team
• Willingness to commitment to an ongoing system of education and cross-training
• Occasional travel may be required within Canada and US
• Available to work occasionally Saturday and/or Sunday