Ingka Centres: Core Operation Leader (Brighton)

at  IKEA

Job ID: 265299
Date posted: 15/11/2024
Come see the wonderful workday where we create a better everyday life for the many!
Are you someone who’s excited about the shopping centers (or as we like to call them, ‘Meeting Places’) industry and wants to be a part of changing it for the better? At Ingka Centres, we’re on that journey, and we’re looking for someone like you to join us!
We’re seeking someone who contributes to improve customer experience by ensuring safe and comfortable environment in the Meeting Place.
You possess customer-focus mindset and have knowledge in commercial properties operations, or perhaps you’ve done something similar? Either way, this is a new Meeting Place for us, and we want someone who’s up for the opportunity!
You’ll be responsible to optimise the Meeting Place experience for the many people, to drive visitation to the Meeting Places and IKEA and deliver sustainable business growth for our Partners and Meeting Places. Achieve operational results, drive efficiency improvements and enhance commercial performance, brand value and Sustainability performance of the Meeting Places

WHAT YOU NEED TO KNOW:

This position is full time, you will work 39 hours per week, on call duty will be required over weekends, and weekend shifts will be pro ratad to equate 8 times over the year.
To enable us to get to know you in the best way, we ask that you please include an up-to-date version of your CV with a cover letter.
Advertising Closing Date: 28th November 2024
1st Stage Interviews will take place on: 27th & 29th November
Final stage Interviews will take place on: 5th December 2024.
Successfully shortlisted candidates will be invited to a virtual interview with the hiring team.
Due to a tight recruitment timeline, we encourage all co-workers to apply as soon as possible.
If you have any questions regarding the role or around the recruitment experience, please contact Cheryl Craig.
Our co-workers bring unique ideas and talents to work every day and we offer a variety of benefits that suit their and their family’s everyday needs. Read more about the wonderful IKEA every day here: Good reasons to become one of our co-workers - IKEA

As a Core Operations Leader at Ingka Centres, your role is to work with your team to make Brighton, an inspirational Meeting Place that goes beyond customer expectations. It’s an exciting journey, and you will be at the heart of it!

To make this happen, you’ll cooperate with the Meeting Place Team, Service Office and Facility Management Service providers to maintain and operate the property on high level with focus on sustainability.

• Also, Partner with Facility Management team to ensure delivering good Facilities Management service with positive impact on customer experience
• Work with the Meeting Place Manager on budget management across all budgets
• Lead and manage a variety of projects with working Service Office, Consultants and Supply Partners, securing the best commercial and operational support to improve financial performance f the Meeting Place
• Oversee and facilitate the Tenant coordination liaising with FM service and the Partner Relationship Manager
• Responsible for updating all requirements for Facilities Management organization on yearly basis
• Be the interface between Meeting Place Management Team and Facilities Management Service for installation of events or any other activities that will require a technical component
• Be the interface between Facilities Management Service and Meeting Place Management team in terms of continuous performance improvement in sustainability area including energy, emissions and water management, waste management, implementation of company and other local sustainability initiatives, in cooperation with Community Engagement.
• Support with the Safety & Security Lead on risk management, where applicable

We can’t wait to see what you bring to the table. This role will be based in Brighton.