Injury Management Advisor

at  Cater Care Australia Cater Care Services

INTRODUCTION:

Reporting to the Care Services Manager your primary responsibility will be to assist injured workers through the return to work and compensation process.
You will be one of the primary contacts for our injured workers and liaison between Cater Care and external parties and our employees, therefore, a caring, professional and empathetic communication style/manner is essential for this role.

SKILLS AND EXPERIENCES:

Qualifications, Skills and Experience

• 1-2 years workers compensation claim management experience (or exposure to a similar industry), as well as a good working knowledge of allied health industry, would be highly regarded.
• However, candidates who have recently graduated with commensurate Tertiary studies (e.g. Exercise & Health Science, Occupational Therapy etc) will be considered for the role.
• Excellent communication skills both written and verbal.
• Strong computer literacy.
• Flexible approach to work with the ability to handle a busy and varied work day
• Motivated and passionate about the support you provide to individuals and the business as a whole

• Understanding expectations from an injury (e.g. prognosis for full capacity, what treatment is appropriate, how much treatment is appropriate)
• Communicating at a technical level with medical practitioners and comprehending medical documents such as independent medical reports, scans
• Conducting assessments of workers injury via phone and provide immediate advice to onsite personnel of how to initially manage an injury
• Organizing appointments for employees with required medical practitioners
• Identifying suitable tasks that provide capacity for a worker in accordance with the nature of their injury (i.e. lower limb vs spine versus upper limb)
• Developing and communicating work capacity plans
• Liaising with the relevant workers’ compensation regulatory bodies and insurer on workers compensation claims (incl. lodgement & ongoing management)
• Liaising with the Safety Team Administrator on the management of claims data/information
• Manage Workers Compensation Payroll requirements & Insurance Reconciliation process.