Innova - Business Analyst with Facility Management

at  Innova

Job Title: Business Analyst with Facility management
‍ Job Type: Contract
‍ Who can apply: Freelancers
Location: Brussels Belgium
Language: English and French
Work regime: Hybrid (2 days/week onsite)
Keywords: Business Analyst, Facility management, Archi bus (FMIS)
Sector: Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that meet the evolving needs of its stakeholders.
Position overview
Tribe Functions is a department consisting of business and IT profilers working together to support all the businesses of the bank and to be a trusted companion for our clients.
We cover a large area of scopes, such as HR, Sourcing & Procurement, Facility, Communication, etc. We are looking for a Business Analyst in the cluster Housing & Sourcing Services, for the Facility scope. 3 squads are supporting Facility Management.
Mission
In an Agile framework, you will integrate the squad Facility Services as Business Analyst to contribute to ensure the business continuity and take charge of some opus/features.
The objective is to support the colleagues of Facility and all employees of the Bank by ensuring the proper functioning of the tools and processes.
You will contribute to important changes but also manage small changes, recurrent tasks and incidents in collaboration with other squad members and end-users.
What you’ll do
You gather, challenge and consolidate the pain points and needs of a diverse set of internal and external stakeholders and gain extensive expertise on the subject at hand
You work in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
You define the acceptance criteria of Opuses and Features for which you are in the lead?
You work in close collaboration with the (Cluster/Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
You provide support during business and user testing and assist with the organization of User Acceptance Testing (UAT) where applicable
You continuously challenge and improve existing processes to increase customer experience, efficiency & compliance with policies and regulations
You make and maintain sufficient (simple, understandable, easy consulting,) documentation needed for a uniform execution, incident solving and support
You periodically review the documentation to make sure they are still reflecting the reality and comply with necessary requirements from control functions (Legal, Compliance, Permanent Control)
What you bring
Good expertise in MS Office
Archi bus (FMIS)
Facility Management
Structured approach
Solution oriented
Manage stakeholders
Negotiation and persuasion skill

Please refer the Job description for details