Innovative Solutions Specialist - Medtech

at  Johnson Johnson

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.
Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.
We are in this for life.
We are changing the trajectory of human health, YOU CAN TOO.
Please visit https://www.jnjmedicaldevices.com/es-419 for more information.
We are searching for the best talent for an Innovative Solutions Specialist role to be based in Santiago de Chile.
Purpose: The Innovative Solutions Specialist is responsible for implementing, developing, shaping, and following up on the innovative solutions portfolio, including operational efficiency projects and internal and external innovation initiatives within each Cluster.
This responsibility extends to project management, driving trainings, installations/solution deployments, KPI and metrics analytics to ensure contract compliance, technical service issue resolution and/or escalation, and solution follow-up with our customers.

You will be responsible for:

• Ensure that solution implementations occur with responsibility and adherence to business ethics, compliance, and legal principles.
• Flawlessly implement contracted solutions on-site with Clients. This includes:
• Developing an execution timeline and project management tools for every implementation and ensuring they remain on track and on time.
• Identifying, communicating, and proposing actions with clients’ key stakeholders to improve the value generated by the solutions.
• Providing training to account/client personnel on the use of the solution. Develop training materials based on global materials for the Cluster.
• Becoming the local solutions expert by undergoing training and understanding each of our solutions and its value proposition.
• Requesting hardware/software internally and ensuring their installation in the account with appropriate documentation.
• Ensuring the functionality of solutions from the beginning by providing first-level support and/or raising issues to regional/global teams or external providers when necessary.
• Providing data on solution outcomes to ensure transparency of results and to demonstrate accounts’ contract compliance with the agreed value exchange.
• Implement internal innovation framework (Idea Lab) existing efforts and additional ones.

QUALIFICATIONS

Qualifications - External

Education: Bachelor’s degree in Engineering, Business Administration or similar. A Master of Science or Master of Business Administration is preferred.

• Experience: Ideally 4-7 years of business experience.
• Required Knowledge:
• Previous commercial experience in sales/marketing - understanding and ability to define commercial value
• Experience in digital/innovative healthcare solutions implementation
• Customer Centricity; Business and financial skill;
• Project management and execution; PMO;
• SCRUM experience; AGILE knowledge (desired);
• Data Science, Software/IT understanding;
• Healthcare knowledge is a plus.
• Required Skills: Consulting; Data analytics; Process Optimization; Customer insights; Good communication and leadership skills; Influencing, Negotiation, and Partnering skills within a matrix environment; Hands-on and entrepreneurial demeanor; Strategic, critical, and innovative thinking; Execution-oriented; Ability to navigate uncertainty and resilience for new approaches.
• Language: Fluent in English and Spanish.

• Ensure that solution implementations occur with responsibility and adherence to business ethics, compliance, and legal principles.
• Flawlessly implement contracted solutions on-site with Clients. This includes:
• Developing an execution timeline and project management tools for every implementation and ensuring they remain on track and on time.
• Identifying, communicating, and proposing actions with clients’ key stakeholders to improve the value generated by the solutions.
• Providing training to account/client personnel on the use of the solution. Develop training materials based on global materials for the Cluster.
• Becoming the local solutions expert by undergoing training and understanding each of our solutions and its value proposition.
• Requesting hardware/software internally and ensuring their installation in the account with appropriate documentation.
• Ensuring the functionality of solutions from the beginning by providing first-level support and/or raising issues to regional/global teams or external providers when necessary.
• Providing data on solution outcomes to ensure transparency of results and to demonstrate accounts’ contract compliance with the agreed value exchange.
• Implement internal innovation framework (Idea Lab) existing efforts and additional ones