Inpatient Administration Assistant

at  Norfolk Community Health and Care NHS Trust

To provide comprehensive and pro-active secretarial and administrative support to the Ward Manager and the inpatient medical team for Priscilla Bacon Lodge. Ensuring that all administrative processes and tasks are undertaken efficiently, effectively and to a high standard.
Contributing to the smooth running of the inpatient unit in Priscilla Bacon Lodge but also collaborating with all inpatient units across Norwich, North and South with safe staffing levels. Working independently, using own initiative and problem-solving skills to support the inpatient medical team, ward managers and their teams.
This role requires excellent administrative, verbal, and written communication skills together with attention to detail and the ability to work both autonomously and as part of a team.
To support the delivery of a high quality, safe and compassionate healthcare service.
To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties (prioritising and generate own workload).
To maintain schedules and diaries, organise and service meetings, which may involve travel to and from other venues. This will include resolving appointment conflicts, ensuring notes are ready, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes at meetings.
To undertake telephonist duties, be a point of contact for internal and external callers and visitors, accepting deliveries, re-directing callers and service users, where appropriate, and providing information or answering questions on routine matters and ensuring that accurate messages are passed on in a timely manner. Answering incoming calls from nursing stations on the ward, such as the Community Access Team requiring information on bed availability, calls from staff, patients relatives, etc.
Are you organised? Are you good at supporting others during difficult times? If you answered yes then this could be for you! An exciting opportunity has arisen within Palliative Care at PBL Norwich, and we are looking for an Inpatient Admin to work across our Palliative Care Unit.

Please refer the Job description for details