Inside Account Coordinator (Fully Remote Opportunity)

at  IIBA

International Institute of Business Analysis™ (IIBA®) is a not-for-profit professional association with over 29,000 members worldwide. IIBA supports the business analysis community and discipline through the development of standards of practice, certification programs, as well as on-line and face-to-face networking opportunities through our website, webinars, local Chapters and conferences. IIBA is the world’s leading association for business analysis, dedicated to advancing the profession and uniting a community of professionals to deliver better business outcomes
IIBA is a rapidly growing organization, and, as such, any candidate hired into this position should find opportunities for a rewarding career with opportunities for personal and professional growth. We have a great compensation and benefits package and employ self-directed go getters who thrive on innovation and best in breed practices. If you are passionate about supporting a growing profession, then this may be the place for you.
All IIBA staff are based virtually and modern technology tools to collaborate and work as a team. As a result, the organization offers unique lifestyle and work-life balance opportunities for highly professional and self-motivated staff members. As a minimum requirement, all employees must have a safe and distraction-free workspace and high speed internet.
This role can be based anywhere in Canada.
IIBA is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Applicants need to make their needs known in advance.
For more information on IIBA or to join our association please visit our website at: www.iiba.org.

MINIMUM QUALIFICATIONS

• 1-2 years experience in inside sales, account management, or customer success roles. Experience in a B2B sales roles is preferred.
• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• Experience with customer relationship management or association management systems including updating system records and generating system reports
• Excellent communication skills – written and verbal.
• Dynamic presentation skills and the required charisma to connect with global members from a remote workspace
• Ability to build rapport with diverse stakeholders and understand their business needs
• Strong problem-solving skills
• Self-motivated with an entrepreneurial spirt
• Basic MS Excel skills
• Experienced working with a CRM software (i.e. Salesforce) and MS Office Suite.
• Experience working with a membership and/or retetion driven organization is preferred.
• Ability to speak multiple languages is a definite asset.

ROLE MANDATE

The primary focus of this role is to renew and upsell program members from a foundational relationship into a deeper level of engagement with IIBA by upgrading their service level. The ideal candidate will have some experience in sales, account management, and a passion for delivering exceptional customer service.