Inside Account Manager

at  GraingerCanada

Work Location Type: Hybrid
As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.
Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.
This role is 50/50 Hybrid – Work from home and Work from Office.

PREFERRED EDUCATION & EXPERIENCE:

• 1-3 years customer service experience required, sales experience an asset
• A post-secondary education is preferred
• Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers
• Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization
• Business acumen around sales forecasting, opportunity management and customer planning
• Technological capabilities and understanding to communicate in today’s business environment, Salesforce experience
• Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
• Ability to maintain a plan of action until desired results is achieved
• Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue
• Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset

• Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers
• Develop sales plans/expand customer contacts that effectively market Grainger’s value proposition to drive profitable sales growth and maximize portfolio value.
• Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer’s business
• Establish customer and market priorities to execute a strategic course of action to accomplish sales goals
• Call planning, executing a sales process and strategically using a CRM
• Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spent and loyalty
• Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market
• Adherence to company sales and pricing guidelines