Inside Account Manager

at  TD SYNNEX

OVERVIEW:

• Position owns the daily contact with specific, identified accounts. Incumbents work proactively to drive revenues/margins to ensure organizational profitability through developing and executing strategic client specific solutions.
• Incumbent is seasoned and has the experience to handle complex customer issues with minimal supervision.
• Leverages TD executives for support.

QUALIFICATIONS, REQUIRED KNOWLEDGE SKILLS & ABILITIES AND WORKING CONDITIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Able to assimilate research data from a variety of sources, analyze, and recommend appropriate courses of action to take.
• Able to be diplomatic when handling calls/correspondence for Management.
• Able to coach others in the development of their skills. Able to comprehend, integrate, and improve upon complex cross-functional business processes
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to display assertiveness and a high level of self-confidence.
• Able to facilitate group interactions.
• Able to identify needs and opportunities and develop action plans to address.
• Able to interact effectively with all levels of management.
• Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
• Able to prepare/analyze appropriate reports and other business correspondence.
• Able to serve as a resource to others in the resolution of complex problems and issues.
• Able to sort through numerical information and recognize trends and details.
• Able to think strategically and tactically.
• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc) at an advanced level.
• Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
• Possesses strong organizational and time management skills, driving tasks to completion.
• Able to avoid win/loss situations and ensure productive resolutions of conflict.
• Able to analyze and resolve complex issues and problems in a sound and timely fashion.
• Able to maintain confidentiality of sensitive information.

DON’T MEET EVERY SINGLE REQUIREMENT? APPLY ANYWAY.

At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

• Proactively manages accounts by evaluating product mix and profitability
• Makes adjustments to meet TD profitability objectives
• Identify appropriate opportunity to sell TD full portfolio of products and services
• Develops strategic business plans, and effectively present to TD management.
• Provides regional level direction in the absence of the manager
• On a daily basis provide team direction on KPI performance, company directives, vendor initiatives, etc
• Viewed by supporting departments management teams as a change agent and subject matter expert
• Manages advanced inbound and outbound sales calls in order to quote prices, provide product information and build relationships with customers
• Assists associates and reps in resolving complex, important customer problems or issues
• Helping resellers get best pricing / deals through alliance with internal TD departments; informing business partners of vendor-related promotions and floor days; forming relationships; providing proactive business solutions
• Requires high level of interpersonal and collaborative skills
• Identifies, develops, and implements business opportunities through customer facing activities
• Demonstrates detailed account knowledge
• Creates business plans to uncover new opportunities, and increase TD SYNNEX’s sales and profits
• Represents TD SYNNEX professionally in daily interface with business partners, customers, and supporting departments
• Represents TD SYNNEX at business partner events
• Performs additional duties as assigned
• Meets attendance and punctuality standards