Inside Sales Account Manager Medication Delivery Solutions (MDS)

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JOB DESCRIPTION SUMMARY

As the primary point of contact for hospital and non-hospital customers, your role will ensure the successful implementation of Medication Delivery Solutions. You will drive customer satisfaction and revenue growth by building strong, lasting relationships with clients. Through solution selling, cross-functional collaboration, and customer-centric practices, let’s contribute to the Commercial Excellence 2025 vision.

ABOUT THE ROLE

We are seeking a driven and customer-centric Inside Sales Account Manager to join our Medication Delivery Solutions (MDS) team. In this pivotal role, you will be the primary point of contact for our hospital and non-hospital customers, ensuring the successful implementation of our solutions and driving customer satisfaction. As a key contributor to our Commercial Excellence 2025 vision, you will play a crucial part in accelerating revenue growth and encouraging strong, lasting relationships with our clients.

MAIN RESPONSIBILITIES WILL INCLUDE:

• Act as a single point of contact for hospital and non-hospital customers on the MDS product portfolio
• Manage day-to-day operations of accounts through personal ownership and stakeholder management
• Ensure implementation of solutions aligns with customer needs, collaborating with internal teams
• Develop insights into decision-makers and influencers in the market
• Build long-term, positive relationships with customers through business acumen
• Strengthen relationships with existing customers and develop new customer relationships using CRM principles
• Lead cross-functional teams to ensure customer happiness and success
• Drive upselling and cross-selling in existing accounts
• Identify, develop, and convert business opportunities
• Achieve agreed sales growth, profit, and other objectives for the region
• Incorporate customer centricity and Salesforce.com into daily activities
• Develop, monitor, and drive account plans and sales strategies
• Adopt commercial perfection programs and activities (e.g., SFDC, pricing)
• Understand customer needs and how products/solutions can improve patient care