Inside Sales and Administrative Coordinator

at  Distribution Axessorize

INSIDE SALES AND ADMINISTRATIVE COORDINATOR

We are looking for a motivated and detail oriented Inside Sales and Administrative Coordinator to join our dynamic team. This role will involve a mix of customer service, sales support, and administrative tasks, ensuring our operations run smoothly and efficiently.
Location: 3800 Saint-Patrick St., #315, Montréal (Qc), H4E 1A4
Job Type: Permanent Full-Time
Schedule: Monday to Friday from 9am to 5pm (40 h/week)
About Us:
Axessorize was founded on a simple idea: offer the widest range of accessories for all mobile devices available in Canada. Standing out as one of the fastest growing brands in Canada, Axessorize products are now sold in thousands of locations across North America. We are proud to have built our reputation on a unique approach framed by concern of quality and respect for individuality. We are a cohesive team, which believes in the investment of our members and encourages our employees to flourish while setting their own conditions for success allowing them to exceed their expectations and develop their potential.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a timely and professional manner.
• Handle support emails on our consumer platform, addressing customer concerns and questions.
• Process warranties and B2C orders accurately and in a timely fashion.
• Create client set-up sheets for new products, ensuring accurate data entry.
• Respond to and manage Google reviews, maintaining positive customer relations.
• Process B2B returns and credits in alignment with company policies.
• Support sales and operations teams.
• Provide general administrative support as needed to various departments.

Qualifications:

• Minimum of 3 years of customer service and sales support experience, with a proven track record of providing excellent support.
• Proficient English (Intermediate level of French minimum) bilingual is preferred
• Strong ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Office Suite, GSuite, ERP software, and project management tools.
• Ability to adapt to and learn new software quickly.
• Excellent verbal and written communication skills.

• Answer inbound calls and respond to customer inquiries in a timely and professional manner.
• Handle support emails on our consumer platform, addressing customer concerns and questions.
• Process warranties and B2C orders accurately and in a timely fashion.
• Create client set-up sheets for new products, ensuring accurate data entry.
• Respond to and manage Google reviews, maintaining positive customer relations.
• Process B2B returns and credits in alignment with company policies.
• Support sales and operations teams.
• Provide general administrative support as needed to various departments