Inside Sales and Contracts Engineer

at  Rotork

Job Description
This is a key role to provide exemplary levels of service to our customers by managing RFQ’s and orders from receipt through to delivery. Work with engineering, purchasing, and manufacturing to ensure the customer’ requirements are met in full. Ensure that the customer is kept always updated on RFQ and order developments whilst managing any issues in a proactive manner.
Reporting to the Customer service manager, in this role you will quote customer RFQ’s and ensure that their requirements are correctly interpreted and fully understood, liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements.
In this role you will manage and effectively execute customer orders, from contract review through to collaboration with factory and engineering department to ensure accurate delivery. Engage the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution.
This role would suit a determined problem-solver who has experience of the valve industry and good knowledge of actuators.

EXPERIENCE REQUIREMENTS:

• Degree or mechanical engineering qualification or equivalent
• Desirable at least 3 years of relevant experience in a similar role
• Understanding of engineering drawings
• Commercial awareness
• Background in Customer Service
• Knowledge of material pricing
• Experience in electric and pneumatic actuator products
• Fluent English

Please refer the Job description for details