Inside Sales Coordinator

at  Muskoka Brewery

Reporting to the Inside Sales Leader, the Coordinator provides sales excellence and superior customer service to the organization by obtaining, analyzing and verifying the accuracy of sales orders & requested information in a timely manner. The Inside Sales Coordinator ensures that the Muskoka standard of service and customer satisfaction is maintained while supporting the sales team to achieve sales objectives.

REQUIREMENTS:

• College diploma in Business Administration, or currently pursuing a post-secondary education in a related field
• A minimum of 2 years experience in a customer service B2B position
• Must work well under pressure, be able to juggle and prioritize many tasks simultaneously, Proficient in MS Office, particularly Excel
• Alcohol beverage selling experience direct to Hospitality industry is an asset.
• Strong data entry experience, Microsoft Dynamics NAV is an asset
• Energetic, motivated, enthusiastic and diligent.
• Customer focused and dedicated to exceeding the expectations of internal and external relationships
• You are Passionate: A strong passion for our great beer and the craft beer industry
• An Intrapreneur: We are looking for a team member that will own their role, eager to deliver results and uses the internal and external resources to learn and build on successes
• Authentic and Caring: Down-to-earth communication skills with a genuine presence.

• Initiate the process to customer sales requests for orders, changes, including the maintenance of order/customer information files and communicates changes to the appropriate people/departments
• Prepare, generate and distribute daily sales orders and supporting documents to distribution department on-time and accurate
• Actively contact selected prospects to evaluate a potential partnership with Muskoka Brewery and share information/recommendation with territory manager
• Contact existing Muskoka customers for weekly orders, processes sales orders end to end. Responsible for actively ensuring the retention/stock levels of Muskoka Brewery’s customers which includes proactively contacting customers and/or territory manager
• Manage customer accounts to promote on-time payments, reconcile discrepancies, and keep payment information up to date, ensuring all communication is recorded
• Receive inquiries from and/or contacts other departments to resolve a variety of order-related issues/needs
• Contribute to the development and maintenance of standards, policies and procedures regarding customer service