Inside Sales/Customer Service

at  Titan Manufacturing Inc

OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, be multilingual, and have a passion for helping others.

QUALIFICATIONS

• Strong communication skills in English; proficiency in French or other languages is a plus.
• Previous experience in customer service or sales is highly desirable.
• Ability to analyze customer needs and provide tailored solutions.
• Proficient in data entry with attention to detail for accurate record keeping.
• Multilingual candidates are encouraged to apply; bilingual skills are advantageous.
• A positive attitude with the ability to work well under pressure in a fast-paced environment.
• Strong problem-solving skills and the ability to think critically when addressing customer concerns.
  Join us as we strive to deliver outstanding service and build lasting relationships with our customers!
  Job Type: Full-time
  Pay: $20.00-$22.00 per hour

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Maintaining an accurate customer CRM
• Assist customers with order processing, returns, and troubleshooting issues.
• Maintain detailed records of customer interactions through data entry into our system.
• Analyze customer feedback to identify areas for improvement in service delivery.
• Collaborate with sales teams to promote products and services effectively.
• Uphold company policies and procedures while ensuring compliance with industry standards.
• Demonstrate excellent phone etiquette and maintain a courteous demeanor at all times.