Inside Sales, Electrical, Langley

at  EB Horsman Son

ABOUT THE TEAM

E.B. Horsman & Son (EBH) has been in business since 1900. We are strong, nimble, and growing! EBH is proud to be a successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, and we are consistently recognized as one of Canada’s Best Managed companies. We take pride in living by our core values and carrying our mission statement of “Providing the Best People, Best Solutions, and the Best Service in the Electrical Industry.”

WHAT ARE THE KEY ACCOUNTABILITIES?

• Customer Service Orientated. Providing excellent customer service is key for this role as it will require maintaining and building customer relations through product quotations and sales.
• Strong Multi-tasker. This role will require you to juggle through a number of client requests and being able to meet competing timelines.
• Collaborative Communicator. Communication is essential for this role both verbally and written with our customers and being able to follow up in a timely manner.
• Highly Organized. Being organized is key due to the high volume of customer requests that will require you to adjust and work through interruptions.
• Comfortable with Technology. This role requires using the phone and computer to follow up on the customer’s request and must be able to sit at a desk for 4+ hours per day.

ABOUT THE ROLE:

The Electrical Customer Service, Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.

WHAT YOU’LL BRING TO THIS ROLE?

• High school completion
• 3+ years of customer service experience
• 2+ years of electrical/lighting industry experience
• Electrical/lighting product knowledge
• Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
• Basic mathematical skills
• Wide range of expertise in the products and services provided by E.B. Horsman & Son
• Project coordination experience
• Ability to be inclusive, collaborative, and respectful