Inside Sales Engineer (18mths contract, Engineering CS/ North/ ERP)

at  Trust Recruit Pte Ltd

JOB REQUIREMENT:

• Degree or Engineering / Technical Qualification -entry level role (or equivalent)
• Strong Customer Service experience - typically 2 years’ experience in relevant role involving basic concepts and procedures
• Basic Engineering or Technical knowledge
• Experience in using ERP Systems

• To provide exceptional levels of Customer Service
• To respond swiftly and accurately to all customer queries within pre-agreed timescales
• Produce Sales Quotations, Pre-qualification documents, Technical Proposals and any other form of information required by the customer / potential customer
• Responsible for delivering high levels of customer satisfaction at all times
• Ensure quotations are recorded accurately and in a timely fashion, to maintain departmental KPI’s
• Ensure accuracy of quotations, technical documentation, customer Purchase Orders and any other related documentation prior to issue to Contracts for booking in
• Progress/chase outstanding quotations within pre-agreed timescales and report accordingly
• To maximize the potential of key accounts and new business with existing and new customers
• Use existing procedures to solve routine or standard problems
• Work under supervision and direction from the Inside Sales Supervisor / Customer Service Team Leader