Inside Sales Engineer

at  Flowserve Corporation

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.
Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!
As the Inside Sales Engineer you will be responsible for all ‘light touch’ accounts throughout the Belgium & Luxembourg region. Light touch means working in a quick paced environment with small sized orders which will get you up to speed in no time.
Light touch also means learning on the job with the support of your colleagues and developing yourself. You will collaborate with many different customers who occasionally place an order or have a technical question about their pump or seal. Are you looking for job where can give excellent service to our customers and create potential to generate more sales? Are you interested in a career at Flowserve and have the possibility to become an Outside Sales Engineer? Do not hesitate and apply to this great position?

JOB SUMMARY

As Inside Sales Engineer you’ll spend most of your time focused on orders that are accompanied by one or more technical questions. The customer calls or emails you for appropriate advice on new pumps, spare parts or sometimes even modifications. It is up to you to understand what the customer wants and what he (actually) needs. Besides providing our customers quickly and thoroughly with the best technical and commercial advice.

YOUR ROLE

• You will translate customer requests into technical advice this includes doing required calculations and technical selections
• You will monitor the automatically generated orders and maintain positive customer relationships despite lower contact frequency
• Actively seek collaboration with Outside Sales Engineers as soon as a customer reaches a tipping point to generate more sales
• You will occasional visits your customers or accompany a colleague
• Following up and reporting on all ongoing opportunities through the CRM system – Salesforce
• You have commercial mindset and love to work on growth and proactively approach (old and/or potential) customers
• Support Outside Sales Engineers with activities or projects in collaboration with our Commercial Operation teams, QRC’s and Business Units.

Good advice sells itself, that’s your motto! You do not (only) look at KPIs but you really want to help your customer. You can understand or unravel the customer’s needs by phone or email. Asking the right questions to find out what the needs are, comes easy to you. You have the natural ability to translate information into sound advice. If you do not have the required knowledge for this position, we will teach you along the way. You also meet the following requirements:

• You have demonstrable experience with consultative sales
• You have working experience in a technical environment
• You speak Dutch and English - knowledge of the French language is a big plus
• You can read and interpret technical (2D or 3D) drawings
• You can adapt your communication style to different regions in Belgium & Luxembourg