Inside Sales Manager

at  AVISPL

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

WHAT YOU’LL DO

The Inside Sales Manager will be responsible for leading and developing a highly engaged, top-performing team of Inside Sales Account Managers, customer success, and sales order fulfillment teams who sell and support the portfolio of products and solutions offered to prospects and existing customers as a remote sales channel and through e-commerce. Additional responsibilities include providing strategic direction around customers, markets, and offerings, monitoring sales results and trends, and implementing tactical operations and initiatives.

DAY-TO-DAY RESPONSIBILITIES:

• Overseeing the daily operations of the sales team while fostering a winning environment.
• Providing training, role play, coaching and mentorship to the sales department as a team and on an individual basis.
• Managing the build out of training programs for new sales associates at all levels of the sales cycle.
• Reviewing targets, processes, and metrics consistently to ensure strategies for forward momentum.
• Planning, developing, and implementing sales strategies that position AVI-SPL for growth and success.
• Representing our company with a comprehensive understanding of its offerings.
• Providing on-the-ground support for the Inside Sales Representatives as they generate leads and close deals.
• Understanding our ideal customers and how they relate to our products.
• Focus and maintain performance efforts of the team on current business goals.
• Forecasting monthly, quarterly & annual sales targets.
• Collaborate with regional sales directors and field sales management, across the matrixed sales organization, to grow and exceed targets, understand the customer base, including account mapping.
• Instill strong pipeline management rigor to support forecasting and seller performance.
• Oversee and coach large opportunity strategies and response direction.
• Perform regular analysis of sales metrics and lead with a data driven approach.
• Partner with marketing and partners on product offering promotions and campaigns.
• Identify emerging markets, market and product trends and competitive intelligence.
• Establish and track key customer satisfaction metrics including a continuous improvement feedback loop.
• Build an open-communication environment for the team.