Inside Sales Manager- Diabetes LATAM

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A DAY IN THE LIFE

An exciting opportunity to lead our inclusive and growth minded Inside Sales Diabetes LATAM team at Medtronic In this role as Inside Sales Manager, you will play a pivotal role in leading, planning, and executing sales activities for the Inside Sales while delivering a 5-star experience to help candidates living with diabetes.
The Inside Sales Manager will be presented with opportunities for growth as we strive to expand our Inside Sales Team to deliver a cost effective and efficient sales model for our organization. We are seeking an individual who thrives on accountability and is eager to contribute their expertise to our mission. This is a once-in-a-lifetime opportunity to help in pioneering innovative strategies to propel the business and your Inside Sales Team forward.

Responsibilities may include the following and other duties may be assigned:

• Lead 10+ Inside Sales representatives to achieve sales objectives
• Collaborate with local country leaders throughout LATAM to identify opportunities to increase new patient growth and improve retention
• Track, manage and work with stakeholders to increase the quality of leads
• Increase productivity and efficiency for the Inside Sales Team
• Implement new methods and technologies to increase amount of patients we impact
• Focus on initiatives that will improve customer satisfaction and decrease attrition
• Pilot new programs to increase patient identification from HCP’s
• Validate your team members ongoing performance and results
• Conduct periodic business reviews with your inside sale representatives and local leadership
• Ensure your team has the resources needed to maximize sales potential
• Identify untapped opportunities within the region to maximize revenue impact
• Develop and implement a comprehensive sales strategy to achieve revenue and growth targets for the Remote Sales across LATAM
• Develop innovative promotions and pricing options to make therapy more accessible
• Increase customer retention and utilization by increasing loyalty
• Identify key market segments, customer profiles, and sales opportunities within the business
• Develop relationships with different departments and stakeholders that can help maximize business impact
• Ability to analyze our customer data to implement programs that will keep them on our therapy
• Ensuring the Inside Sales organization focuses on delivering an outstanding Customer experience
• Drives utilization of different systems such as Salesforce
• Conducts pipeline reviews with inside sales representatives and local stakeholders.
• Routinely forecast sales and track performance against targets
• Recruit, develop and retain a high performing inside sales team members
• Collaborate with Function leaders across Diabetes LATAM to ensure your business is highly engaged across all areas
• Take on leadership on different Diabetes LATAM regional initiatives
• Ensure your team has initial and ongoing training and development
• Customer Relationship Management:
• Develop and maintain strong relationships with key customers
• Understand customer needs, challenges, and pain points to propose customized solutions
• Collaborate with customers to identify new business opportunities and expand existing accounts
• Your Leadership
• Be a Mentor & ‘Coach’ to your team
• Contribute positively to the engagement of the Inside Sales Team, driving above our regions OHS Scores in our Occupational Health Surveys
• Collaborate with Diabetes OU peers to share and learn from best practices across the globe
• Team Leadership and Development:
• Work with local leadership to set sales targets that are attainable and challenging
• Set clear sales targets for each representative and provide guidance and support to ensure their achievement
• Conduct regular performance reviews, provide feedback, and implement training and development plans for our sales team
• Foster a collaborative and high-performance culture between the Inside Sales team and the Operating Units and functional teams
• Market Intelligence and Competitive Analysis:
• Understand the business environment of our customers and provide tailored and innovative solutions to drive growth opportunities across our diabetes portfolio
• Stay updated on market trends, competitive landscape, and industry developments related to the segments where we operate
• Analyze market data and customer insights to identify emerging opportunities and potential risks
• Provide feedback to product management and marketing teams to help shape product roadmap and go-to-market strategies
• Cross-functional Collaboration:
• Collaborate with internal teams, OU Leaders, product management, finance, customer care, operations, and marketing, to ensure customer requirements are met and sales opportunities are maximized
• Participate in cross-functional meetings, share market insights, and provide input on product positioning and pricing strategies
• Effective Planning & Reporting
• Support the build of annual sales targets (AOPs) for your team
• Develop and manage the team to execute on Territory and Segment/Customer plans to achieve allocated goals
• Report to management on a regular basis on critical activities, plans and objectives
• Lead Quarterly Business Reviews with the senior leadership on the performance of your team
• Build, analyze and deliver effective sales reporting & reviews, team CRM reporting & reviews and all other reporting requirements as expected of the leader of the Inside Sales Diabetes for LATAM
• Drive a continuous improvements in how your team operates to improve effectiveness
• Strive to make Medtronic easier to do business with while working within our corporate policies and business standards
• Self-Development
• Develop and maintain a high level of market, product portfolio knowledge and Diabetes LATAM strategy expertise to maximize impact of Inside Sales activities
• You will be viewed as a senior leader that can effectively promote and represent the interests of the company at senior levels
• Participate in skills development programs, managing own self-development
• Quality, Company Policies
• Work within and actively promote Medtronic’s core Mission, corporate strategies, policies, procedures and Code of Conduct
• Comply with Medtronic’s Finance and Legal policies and procedures

Required Knowledge and Experience:

• Minimum Bachelor’s Degree is required, Advanced degree is desirable
• Strong (5-7+) years of relevant sales & leadership experience
• 3+ years of experience as a Sales Manager in a Medical Tech company is preferred, will seriously consider remote sales management experience from another sector leading a team of at least 5 Remote Sales Specialists
• Proven track record of managing a P&L
• Proven solid (3+) years’ experience as a people leader is required
• Demonstrated track record of achieving sales targets and driving revenue growth
• Cost management experience
• Excellent communication, presentation, and negotiation skills

PHYSICAL JOB REQUIREMENTS

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

• Lead 10+ Inside Sales representatives to achieve sales objectives
• Collaborate with local country leaders throughout LATAM to identify opportunities to increase new patient growth and improve retention
• Track, manage and work with stakeholders to increase the quality of leads
• Increase productivity and efficiency for the Inside Sales Team
• Implement new methods and technologies to increase amount of patients we impact
• Focus on initiatives that will improve customer satisfaction and decrease attrition
• Pilot new programs to increase patient identification from HCP’s
• Validate your team members ongoing performance and results
• Conduct periodic business reviews with your inside sale representatives and local leadership
• Ensure your team has the resources needed to maximize sales potential
• Identify untapped opportunities within the region to maximize revenue impact
• Develop and implement a comprehensive sales strategy to achieve revenue and growth targets for the Remote Sales across LATAM
• Develop innovative promotions and pricing options to make therapy more accessible
• Increase customer retention and utilization by increasing loyalty
• Identify key market segments, customer profiles, and sales opportunities within the business
• Develop relationships with different departments and stakeholders that can help maximize business impact
• Ability to analyze our customer data to implement programs that will keep them on our therapy
• Ensuring the Inside Sales organization focuses on delivering an outstanding Customer experience
• Drives utilization of different systems such as Salesforce
• Conducts pipeline reviews with inside sales representatives and local stakeholders.
• Routinely forecast sales and track performance against targets
• Recruit, develop and retain a high performing inside sales team members
• Collaborate with Function leaders across Diabetes LATAM to ensure your business is highly engaged across all areas
• Take on leadership on different Diabetes LATAM regional initiatives
• Ensure your team has initial and ongoing training and development
• Customer Relationship Management:
• Develop and maintain strong relationships with key customers
• Understand customer needs, challenges, and pain points to propose customized solutions
• Collaborate with customers to identify new business opportunities and expand existing accounts
• Your Leadership
• Be a Mentor & ‘Coach’ to your team
• Contribute positively to the engagement of the Inside Sales Team, driving above our regions OHS Scores in our Occupational Health Surveys
• Collaborate with Diabetes OU peers to share and learn from best practices across the globe
• Team Leadership and Development:
• Work with local leadership to set sales targets that are attainable and challenging
• Set clear sales targets for each representative and provide guidance and support to ensure their achievement
• Conduct regular performance reviews, provide feedback, and implement training and development plans for our sales team
• Foster a collaborative and high-performance culture between the Inside Sales team and the Operating Units and functional teams
• Market Intelligence and Competitive Analysis:
• Understand the business environment of our customers and provide tailored and innovative solutions to drive growth opportunities across our diabetes portfolio
• Stay updated on market trends, competitive landscape, and industry developments related to the segments where we operate
• Analyze market data and customer insights to identify emerging opportunities and potential risks
• Provide feedback to product management and marketing teams to help shape product roadmap and go-to-market strategies
• Cross-functional Collaboration:
• Collaborate with internal teams, OU Leaders, product management, finance, customer care, operations, and marketing, to ensure customer requirements are met and sales opportunities are maximized
• Participate in cross-functional meetings, share market insights, and provide input on product positioning and pricing strategies
• Effective Planning & Reporting
• Support the build of annual sales targets (AOPs) for your team
• Develop and manage the team to execute on Territory and Segment/Customer plans to achieve allocated goals
• Report to management on a regular basis on critical activities, plans and objectives
• Lead Quarterly Business Reviews with the senior leadership on the performance of your team
• Build, analyze and deliver effective sales reporting & reviews, team CRM reporting & reviews and all other reporting requirements as expected of the leader of the Inside Sales Diabetes for LATAM
• Drive a continuous improvements in how your team operates to improve effectiveness
• Strive to make Medtronic easier to do business with while working within our corporate policies and business standards
• Self-Development
• Develop and maintain a high level of market, product portfolio knowledge and Diabetes LATAM strategy expertise to maximize impact of Inside Sales activities
• You will be viewed as a senior leader that can effectively promote and represent the interests of the company at senior levels
• Participate in skills development programs, managing own self-development
• Quality, Company Policies
• Work within and actively promote Medtronic’s core Mission, corporate strategies, policies, procedures and Code of Conduct
• Comply with Medtronic’s Finance and Legal policies and procedure