Inside Sales Representative / Account Manager – Northern Emirates

at  Property Finder

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder’s most recent valuation secures our status among the Middle East’s emerging unicorns, affirming a growth-oriented identity.
Over the years, we’ve expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.
As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

SUMMARY

The Inside Sales Representative (ISR) will be responsible for managing existing B2B customers with the Northern Emirates, understanding their needs, and ensuring a smooth sales process that delivers renewal value and retention rates. The ISR will provide an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data-led insights and advice to ensure our clients success in using our platform. Identify and capitalize on upselling and cross-selling opportunities to foster customer engagement, growth and revenue generation. To be successful as an inside sales representative you should be able to build instant rapport and strong customer relationships. A top inside sales representative should also be competitive and a good listener.

DESIRED QUALIFICATIONS

• 2-3 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business
• Experience managing a base of existing B2B customers through the full renewal and growth cycle while while forecasting accurately and consistently achieving renewal and growth sales targets
• Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
• Ability to multi-task, prioritize, and manage time effectively while delivering exceptional customer service
• Excellent communication skills, both verbal and written including excellent phone and meeting management skills.

OTHER CAPABILITIES

• Bachelor’s Degree in science, marketing, business or related fields
• Proficiency in Microsoft Office and CRM software such as Salesforce.com
• Fluent level of verbal and written English and Arabic required

• Communicate and conduct regular business reviews with existing customers via phone and Zoom
• Leveraging internal data tools to drive performance optimization
• Coaching and training existing clients while onboarding new clients
• Understanding existing customers’ needs and identifying upsell and growth opportunities
• Executing Renewals on time and with quality
• Forecasting accurately, closing sales and achieving sales targets
• Learning, presenting and demonstrating various products
• Staying informed about competing products and services