Inside Sales Representative / Account Manager

at  Property Finder

Founded by Michael Lahyani in 2005 as a magazine (Al Bab World), Property Finder today is a single technology platform and brand across multiple countries in the MENA region. We offer the most advanced tools and best-in-class user experience for homeseekers, real estate brokers, and developers. Property Finder’s most recent valuation secures our status among the Middle East’s emerging unicorns, affirming a growth-oriented identity.
Over the years, we’ve expanded our operations to Bahrain, Egypt, Qatar, Saudi Arabia, and secured a strategic shareholding in Hepsiemlak, the leading property portal in Turkey. With over 600+ dedicated people in 6 regional offices, we facilitate more than 14 million monthly visits across our platforms, solidifying our position as a regional powerhouse in the proptech space.
As the pioneering portal for homeseekers in the region, we are on a mission to motivate and inspire people to live the life they deserve.

Role Summary:

• The Inside Sales Representative (ISR) will be responsible for managing existing customers, understanding their needs, and ensuring a smooth sales process that delivers renewal value and retention rates.
• The ISR will provide an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data-led insights and advice to ensure our clients success in using our platform.
• Identify and capitalize on upselling and cross-selling opportunities to foster customer engagement, growth and revenue generation.
• To be successful as an inside sales representative you should be able to build instant rapport and strong customer relationships. A top inside sales representative should also be competitive and a good listener.

Key Responsibilities:

• Communicate with existing customers via phone and Zoom.
• Conducting regular business reviews with existing customers.
• Identify growth opportunities for clients
• Leveraging internal data tools to drive performance optimization
• Coaching and training existing clients while onboarding new clients
• Understanding existing customers’ needs and identifying upsell opportunities.
• Executing Renewals on time and with quality.
• Learning, presenting and demonstrating various products.
• Staying informed about competing products and services.
• Closing sales and achieving sales target.

Desired Qualifications:

• Bachelor’s Degree in science, marketing, business or related fields.
• 2-3 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business.
• Experience managing a base of existing B2B customers through the full renewal and growth cycle.
• Strong listening and sales skills including financial negotiation skills, objection handling, competitive dispositioning, problem solving, etc.
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication skills, both verbal and written.
• Good organisational skills and the ability to multitask.
• Excellent phone and meeting management skills.
• Exceptional customer service skills.
• Ability to consistently achieve renewal and sales targets
• Fluent level of verbal and written English, Arabic or Russian is a plus.

Role Summary:

• The Inside Sales Representative (ISR) will be responsible for managing existing customers, understanding their needs, and ensuring a smooth sales process that delivers renewal value and retention rates.
• The ISR will provide an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data-led insights and advice to ensure our clients success in using our platform.
• Identify and capitalize on upselling and cross-selling opportunities to foster customer engagement, growth and revenue generation.
• To be successful as an inside sales representative you should be able to build instant rapport and strong customer relationships. A top inside sales representative should also be competitive and a good listener

Key Responsibilities:

• Communicate with existing customers via phone and Zoom.
• Conducting regular business reviews with existing customers.
• Identify growth opportunities for clients
• Leveraging internal data tools to drive performance optimization
• Coaching and training existing clients while onboarding new clients
• Understanding existing customers’ needs and identifying upsell opportunities.
• Executing Renewals on time and with quality.
• Learning, presenting and demonstrating various products.
• Staying informed about competing products and services.
• Closing sales and achieving sales target