Inside Sales Representative

at  Bluebeam

At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.
At Bluebeam, we empower people to advance the way the world is built. We create smart software solutions that make construction sites more efficient, connected, and safe and improve the lives of design and construction professionals everywhere.
The Inside Sales Representative (ISR) works with a wide variety of customers, prospects in the assigned territory. The primary focus is to field questions from customers by phone and email. Source and close new sales opportunities through inbound lead follow-up and outbound cold calls and emails. Create accurate product and price quotes for customers, maintain our CRM as required. The ISR will need to understand customer needs and requirements and perform effective online demos to prospects. One of the important tasks is to actively promote the Web store. Properly executed, efforts will result in revenue growth, logo acquisition and retention and customer satisfaction for the assigned region.
In this role you will be required to be our Brisbane office located in the CBD, 2-3 days a week.

• Field questions from customers by phone and email
• Based on customer feedback, create and implement strategies to retain business
• Proactively address issues and work to prevent churn
• Proactively follow up with clients to address their concerns
• Use persuasive techniques and relationship-building skills to retain clients
• Compile detailed reports on customer behavior and retention metrics
• Gather information about customer behavior, preferences, and feedback.
• Use data analysis to identify areas where customers may be at risk of leaving