Inside Sales Representative

at  Brogan Fire Safety

Inside Sales Representative
Status:
Regular, Full time
Location:
Grande Prairie, Alberta
Job Description
An Inside Sales Representative is responsible for generating new business by following up on inbound customer leads, qualifying their needs, selling appropriate products and services, and developing strong customer satisfaction via phone (inside sales) and web contact.

Main Responsibilities:

• Answering the phone in a professional manner according to the phone etiquette policy. Placing orders, reserving rentals, booking fit tests, etc. Providing accurate pricing, and redirecting calls as needed.
• Dealing with walk in customers in the showroom. You are always to greet the customer and inquire as to whether they would like any assistance finding what they are looking for.
• Invoicing and making sure that all guidelines are followed correctly according to different requirements for different accounts. All pricing, cost codes, PO’s, contact information, and work orders will be accounted for and correct, including monthly rental billings
• Issuing refunds when applicable.
• Respond to email requests from the outside sales reps as well as any sales or quote requests from customers. These are to take priority and be followed up on same day.
• Data Entry, inputting field tickets into Samco.
• Quality control is to be done throughout the week. Paperwork is to be verified and all products must be signed off as ready and accounted for. This includes doing piece counts and visual checks (ex. check gauges, etc.). Call backs are to be made if product has been ready for pick up longer than 2 weeks.
• Maintains excellent communication between departments.
• Seek out new customers and sales opportunities, as well as maintain current customer relationships.
• Expected to keep the showroom fully stocked and keep up on housekeeping duties. Shelves are to be full; floors and windows are to be kept clean at all times. Regular Merchandising to be done to keep our showroom looking fresh.
• Update your product knowledge by studying new product descriptions, participating in educational opportunities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments

Do you have what we’re looking for?

• Professional and courteous demeanor
• Excellent organizational skills and attention to detail
• Computer and Data Entry experience
• Patience and ability to tactfully handle customer negotiations
• Ability to work well independently
• Have a flair for selling and building relationships with individuals and organizations
• Fluent in reading, writing, and speaking English

Working Conditions:
Workweeks are typically 5 days, Monday to Friday, 6:30 to 5:30 (schedules may vary a total of 8 hours per day). If applicable, Saturday shift is rotated between all inside sales and a schedule will be developed. Occasional overtime may be required
What’s in it for you
We are a major player, involved in the energy transformation in Canada. Certified* as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

• it is a certification within a larger organization which includes BROGAN Fire & Safety.

About Us
Safety is ingrained in our company culture. Brogan isn’t the buildings we occupy or the people at the top of the company; it’s each of our team members. We strive to represent safety in everything we do.
With 14 locations across 4 provinces, our highly experienced employees have always been the determining factor in our ability to deliver. This shared dedication to customer satisfaction is backed and nurtured by our commitment to the ongoing training and development of our people.
We are looking for great talent to continue our growth. If you are service driven, passionate about safety products, and interested in continuous personal and professional growth, then we want to hear from you!

• Answering the phone in a professional manner according to the phone etiquette policy. Placing orders, reserving rentals, booking fit tests, etc. Providing accurate pricing, and redirecting calls as needed.
• Dealing with walk in customers in the showroom. You are always to greet the customer and inquire as to whether they would like any assistance finding what they are looking for.
• Invoicing and making sure that all guidelines are followed correctly according to different requirements for different accounts. All pricing, cost codes, PO’s, contact information, and work orders will be accounted for and correct, including monthly rental billings
• Issuing refunds when applicable.
• Respond to email requests from the outside sales reps as well as any sales or quote requests from customers. These are to take priority and be followed up on same day.
• Data Entry, inputting field tickets into Samco.
• Quality control is to be done throughout the week. Paperwork is to be verified and all products must be signed off as ready and accounted for. This includes doing piece counts and visual checks (ex. check gauges, etc.). Call backs are to be made if product has been ready for pick up longer than 2 weeks.
• Maintains excellent communication between departments.
• Seek out new customers and sales opportunities, as well as maintain current customer relationships.
• Expected to keep the showroom fully stocked and keep up on housekeeping duties. Shelves are to be full; floors and windows are to be kept clean at all times. Regular Merchandising to be done to keep our showroom looking fresh.
• Update your product knowledge by studying new product descriptions, participating in educational opportunities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishment