Inside Sales Representative

at  Crop Defenders Ltd

Job Title: Inside Sales Representative
Location: Windsor, Ontario
About Crop Defenders Ltd.: Crop Defenders Ltd. is a pioneering biological crop protection company dedicated to producing and supplying ecological alternatives to pesticides for consumable crop growers. Our mission is to improve the lives of millions by enabling growers to produce ecologically grown crops that are safer for farmers, consumers, and the ecosystem. We provide the best tools, solutions, and exceptional customer service to ensure growers can cultivate healthy crops safely and cost-effectively, thereby protecting millions of consumers from the harmful effects of pesticide residues.

JOB SUMMARY:

As an Inside Sales Representative at Crop Defenders, you will engage in meaningful selling interactions with potential and existing customers through phone, email, and instant messaging. You will collaborate with IPM Field Specialists to prosecute outbound sales opportunities, primarily generated by the campaign coordinator, and manage repeat purchases. Your understanding of the biological/IPM control in the greenhouse industry will help you provide relevant, effective solutions to customers, particularly in repeat purchasing scenarios. You will also handle sales inquiries and support high-volume sales at low costs, ensuring a positive customer experience.

QUALIFICATIONS:

• Proven experience in sales, preferably in inside sales or similar roles
• Knowledge or experience in biological/IPM control in the greenhouse industry is required
• Strong communication and interpersonal skills
• Ambitious, engaging, and knowledgeable about sales strategies
• Ability to collaborate effectively with IPM Field Specialists and technical sales teams
• Proficient in CRM software and sales platforms
• Ability to thrive in a fast-paced, results-driven environment

• Perform meaningful selling interactions (phone, email, instant messaging)
• Prosecute all outbound sales opportunities generated by the campaign coordinator with the support of IPM Field Specialists
• Manage repeat purchases and simple opportunities, particularly when supported by technical IPM Field Specialists
• Identify larger opportunities to escalate to technical sales specialists when necessary
• Collaborate closely with IPM Field Specialists to ensure smooth transitions between inside and field sales efforts
• Maintain a high volume of sales activities, aiming for 30 meaningful selling interactions per day
• Ensure seamless communication with customer service (for generating quotes and processing orders)
• Support and enhance a lively, fun inside sales environment
• Participate in the transition of smaller-dollar-value transactions to e-commerce as the company evolves
• Assist in creating and maintaining a dynamic, collaborative sales office culture