Inside Sales Representative (Industrial)

at  Edmonton Fasteners Tools Ltd

ABOUT US:

Edmonton Fasteners & Tools Ltd. is a reputable distributor committed to providing quality products at competitive prices, coupled with the highest level of service. We believe in the importance of building relationships with our customers and understanding their needs. We are proud to be in the industry for over 40 years, we take pride in serving our clientele, supporting our local community, and fostering a dedicated team of employees. Our focus is on offering innovative solutions and a wide range of products including hand and power tools, abrasives, adhesives, hardware, chemicals, safety supplies, and more. Operating from 2 strategically located branches in Edmonton, we cater to industrial and construction needs with excellence.
We are looking for a motivated and dynamic individual to join our growing team at our South Branch as a full-time Inside Sales Representative.

• Answering phone calls, emails, and help walk-in customers in a professional manner.
• Sell a diversified line of products from incoming phone calls and conduct over-the-counter sales.
• Provide pricing and inventory information to customers.
• Process and enter customer orders with detailed specifications into the computer system.
• Support Outside Sales Reps in processing quotes, orders, and other requirements at all stages of the sales cycle.
• Identify customer needs and recommend appropriate products/services
• Provide best-in-class customer service and help resolve customer issues and requests in a timely manner.
• Help in organizing the showroom, stocking shelves, etc.
• Other duties as assigned