Inside Sales Representative

at  Ingersoll Rand

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

ABOUT US

We are expanding at Ingersoll Rand! Be a part of a brand-new department, as part of the Precision & Science Technologies Inside Sales Specialist team.

JOB SUMMARY

The Inside Sales Representative will integrate the Europe and Africa Sales Enablement Team. The role holder will be the first point of contact for external leads coming into the business for our ARO brand, offering a timely response to incoming enquiries delivering superior customer experience across our business line driving positive Net Promoter Score and improved lead handoff and closing processes with our sales teams and external channel partners. The person in charge will also have the opportunity to manage channel communication, analyse the success rate of local e-mailing campaigns and organize events and marketing initiatives internally and for channel partner. The right candidate will bring a combination of experience in direct to end-user sales, channel management, customer service, and problem solving.

BASIC QUALIFICATIONS

• Bachelor Degree with 2+ years of experience in a sales & service environment, or equivalent years of experience required. 2+ years of proven customer service expertise in the Service Industry preferred.
• Direct experience with Salesforce or equivalent CRM systems is desired.
• Excellent communication skills with ability to speak to technical requirements and specifications. Self-driven, confident, and team oriented.
• English fluency plus another European language is required.

TRAVEL & WORK ARRANGEMENTS/REQUIREMENTS

• Flexible working hours, hybrid model (up to 50% of HO per month), travelling 5% - 10% of the total working time annually.

• Lead Response: Serve as the initial point of contact for website-generated leads, assess their potential, and swiftly close them personally or direct them to the appropriate team member, ensuring a consistently positive customer experience.
• Follow-Up Management: Actively track and advance all warm leads within the company, liaising with the relevant teams, and diligently pursue resolution to a win or loss outcome.
• CRM Oversight: Maintain and optimize the CRM system by brand, manage the database efficiently, and analyze conversion metrics to seek areas for performance enhancement.
• Customer Experience Enhancement: Contribute to improving the company’s Net Promoter Score (NPS) by fostering a positive interaction for all inbound inquiries.
• Sales Process Optimization: Continuously refines and optimizes sales lead processes to increase efficiency and effectiveness.
• Lead Generation Collaboration: Collaborate with the Product Management team on prospecting campaigns aimed at increasing lead volume and supporting strategic business growth.
• Channel Communication: Prepare and deliver, in close collaboration with Sales Enablement Managers, all relevant channel communication like newsletters, promotion or event invitations. Own the communication agenda and post communication analysis.