Inside Sales Representative

at  Kaltire

The Inside Sales, Regional Accounts (ISRA) role is responsible for ensuring consistent, profitable growth in sales revenues through new customer acquisition and customer management of mid-sized customers in the assigned region. This includes the acquisition of new customers, allocation of customers to the right sales service team and ensuring the year over year growth in accounts. The ISRA looks for sales and service opportunities in a sales portfolio of 500-1000 customers. Will need to operate with high efficiency via remote selling as the majority of selling will be done over the phone. The goal is to maximize growth within existing accounts, or to take accounts with very little spend and turn them into regularly purchasing accounts. Success in the role will depend on successful collaboration and alignment with the various stakeholders at the commercial service and store locations in the region. Must ensure that Kal Tire’s internal teams understand the customer’s needs, are living up to client commitments, delivering ongoing value and behaving in ways that align with the Kal Tire AIMS.

JOB REQUIREMENTS

• At least 5 years’ experience working at Kal Tire, or at least 5 years inside sales or field sales experience in related B2B industry.
• Proven track record with inside sales management and customer analysis.
• Demonstrated ability in sales management and coaching.
• Experience with business analysis and customer reporting.
• Proven record / knowledge of consultative selling process.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Ability to create and edit sales materials and presentations.
• Ability to coordinate and organize meetings, exhibits, and other events.

SPECIAL REQUIREMENTS

• Preferred experience in commercial automotive industry.
• Additional language would be ideal.
• Valid driver’s license.
• Travel within Canada or to the US will be needed (3-4 trips per year estimated).

EDUCATION

• Post graduate diploma or degree preferred, or equivalent experience.

Development and Maintenance of Regional Accounts

• Manages Kal Tire’s relationships with medium commercial customers and ultimately ensures profitable growth, exceptional service, competitive differentiation and vertically integrated relationships.
• Acts as the overall “relationship manager” within medium accounts. Ensures we meet the expectations; we deliver ongoing value and we communicate the benefits of partnering with Kal Tire.
• Using a variety of sales tools available at Kal Tire, analyzes account issues and designs programs to address client’s needs.
• Tracks program results; reports back on success to the clients; proactively deals with issues.
• Prepares and analyzes reports indicating how Kal Tire is helping clients to be more efficient; ensures reports are provided in a timely manner.
• Exploits all business opportunities by utilizing all products and services to maximize penetration.
• Along with the credit department, handles billing inquiries and ensures billing is accurate.
• Communicates to stores on an ongoing basis about issues related to key accounts (customer needs, billing, consistent service standards across various locations etc).
• Maintains awareness of competitors’ sales activities within accounts and develop strategies to maximize sales and overcome threats.
• Stay on top of client’s growth plans and market trends; ensures Kal Tire is responding to client’s changing needs and changing market conditions.