Inside Sales Representative

at  Merit Medical Systems Inc

Why Merit?
At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.
DAY (United States of America)

SUMMARY OF MINIMUM QUALIFICATIONS

• Education and experience equivalent to a related Bachelor’s Degree.
• Three years of combined direct sales or outbound sales experience.
• Ability to communicate effectively with and to understand the needs of others in a sales relationship.
• A high degree of personal motivation and drive to achieve personal and professional goals.
• Excellent oral presentation skills and the ability to think quickly to apply facts in analyzing a problem and explaining that answer to purchasing or medical personnel.
• Ability to learn the usage of medical equipment and to identify and explain possible improvements in usage.
• Ability to work effectively as a team member to achieve organization goals.
• Ability to utilize business mathematics to figure percentages, prepare financial and sales information.
• A high degree of personal organization skills, including the ability to record and report information and to document work performed.
• Ability to work independently with a minimum of supervision.
• Ability to work long hours to achieve goals, as required.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.

SUMMARY OF DUTIES

Presents and sells specific Merit product groups to new accounts and follows up with these customers to confirm that products delivered meet their needs. Maintains close relationships with clients to ensure that their needs are understood and met. Coordinates with Merit marketing and sales staff to ensure that products are delivered on time, to stay informed about new products, and to provide customer feedback about product innovation. Actively involved with peer education, training, and onboarding of new team members.

ESSENTIAL FUNCTIONS PERFORMED

1. Establishes and maintains close relationships with new clients and existing accounts by:
2. Calling clients and accounts to present and demonstrate Merit products, to explain their benefits, and identify needs that are underserved in their facilities.
3. Identifying potential customers and introducing them to specific product groups offered by Merit.
4. Maintaining contact with clients to monitor their satisfaction with products.
5. Identifying opportunities to improve customer satisfaction with products.
6. Coordinating with Customer Service to set-up new accounts and processing orders as they come.
7. Creating and managing mail, email and sampling campaigns to identified contacts.
8. Preparing and submitting pricing contracts to clients for products.
9. Following up with clients to identify opportunities to increase sales volume and profitability.
10. Resolving problems with clients regarding manufacturing or delivery problems, if they occur.
11. Coordinating with marketing and sales staff to ensure that the right products are shipped to customers on a timely basis and in the amount required, to stay informed about new products provided by Merit, and to provide feedback from customers about product needs and possible innovations.
12. Makes decisions within approved authorization limits regarding product pricing to optimize sales volume and profitability.
13. Works closely with the management team to provide market intel and assist with implementation of sales strategy.
14. Prepares reports summarizing sales results achieved, contacts made, needs for change in products and suggestions for improvement in Merit’s procedures.
15. Participates in a variety of sales training and planning meetings to learn about new products and marketing promotions, and to share information about sales goals.
16. Maintains a high level of knowledge about Merit and competitor products and their advantages and disadvantages.
17. Participates with the onboarding and training of new Inside Sales Representatives and acts as a mentor other team members.
18. Sets and achieves personal performance goals for sales volume, new contacts made, new client sales and other related sales results achieved.
19. Participates actively to improve company’s ability to increase market share by identifying ways to increase product quality and customer satisfaction.
20. Supports sales team to achieve goals and targets.
21. Uses phone, fax, mail, email, etc. to perform sales duties with clients.
22. Performs a variety of other related duties, as required.