Inside Sales & Service Coordinator - Technical Services

at  KD Pratt Inc

K&D Pratt Group Inc. (KDP) is a multi-industry services and solutions company with comprehensive product offerings; globally recognized product and solution partners; installation, commission, inspection and testing services and 24/7/365 support in Life Safety, Fire, Marine & Instrumentation Technical Services, Sanitation, Instrumentation & Water Treatment, Coatings and Offshore. We are proud to employ a diverse team of professionals across Canada who are focused on delivering high-quality products, solutions and service to our clients. Every day our team members apply their unique knowledge, skills, and abilities to their work, living by our principles of Accountability, Continuous Improvement and Teamwork. We love what we do, and we are always seeking enthusiastic talent to join our team.
We have immediate opening at our Mount Pearl operation for Inside Sales and Service Coordinator.

Being a part of our team, you will be able to experience many of the benefits below.

• Competitive Wages
• Comprehensive Health, Dental and Insurance Programs
• Employee and Family Assistance Program
• Employer Matching Retirement Savings and Financial Planning Support
• Paid Time Off (including Flex Time and a Variety of Observed Holidays)
• Flexible Scheduling
• Paid Training and Development Opportunities, and much more!

The Inside Sales and Service Coordinator - Technical Services will be responsible for supporting timely scheduling and administrative support for technical service delivery to our clients. Some of the expectations of this role include:

• Maintaining and executing the schedule for all field services technicians;
• Communicating with field technicians to ensure all service requirements are fulfilled;
• Facilitating report, certificate and other documentation required;
• Liaising with customers to address inquiries, schedule service calls, validate effective service delivery and provide customer support as needed;
• Assisting Technicians in fulfilling customer requests and service inspections;
• Quoting and invoicing orders and service work;
• Supporting analysis and optimization of service opportunities and cost management;
• Ensuring high quality of internal and external customer service; and
• Managing administrative and recordkeeping requirements.

The successful candidate would bring a variety of competencies to the role including:

• Ability to safely execute high quality work on-time
• Professional and customer service focused mindset
• High level of self motivation
• Keen attention to detail
• Strong communication and interpersonal skills
• Ability to work both collaboratively with team members, as well as, independently
• Ability to demonstrate strong problem-solving skills
• Flexibility to address changing situations/priorities
• Familiarity with sprinkler or fire protection systems would be considered an asset.
• Demonstrate mindset towards continuous learning, as well as an ability to use/learn technology solutions in the execution of their work is a must.

Candidate must also possess the following experience and training credentials:

• Minimum of 2 years’ scheduling experience in a fast past service environment, preferably in industrial/construction industries.
• Experience with using computerized purchasing and warehousing systems;
• Proficiency working with Microsoft Office is must.
• Educational background in fire services, construction and/or service administration would be preferred.
• NOTE: All combinations of education and experience will be considered.
• NOTE: Candidates who advance through the hiring process will be required to submit a current Certificate of Conduct and Driver’s abstract.

If you are excited by the opportunity to contribute to an extraordinarily successful and growing company and are interested in being part of a dynamic team, we want to hear from you.
We embrace diversity across all our operations and foster a respectful and inclusive work environment. Individuals that represent a variety of backgrounds, perspectives and skills are encouraged to apply

The Inside Sales and Service Coordinator - Technical Services will be responsible for supporting timely scheduling and administrative support for technical service delivery to our clients. Some of the expectations of this role include:

• Maintaining and executing the schedule for all field services technicians;
• Communicating with field technicians to ensure all service requirements are fulfilled;
• Facilitating report, certificate and other documentation required;
• Liaising with customers to address inquiries, schedule service calls, validate effective service delivery and provide customer support as needed;
• Assisting Technicians in fulfilling customer requests and service inspections;
• Quoting and invoicing orders and service work;
• Supporting analysis and optimization of service opportunities and cost management;
• Ensuring high quality of internal and external customer service; and
• Managing administrative and recordkeeping requirements

The successful candidate would bring a variety of competencies to the role including:

• Ability to safely execute high quality work on-time
• Professional and customer service focused mindset
• High level of self motivation
• Keen attention to detail
• Strong communication and interpersonal skills
• Ability to work both collaboratively with team members, as well as, independently
• Ability to demonstrate strong problem-solving skills
• Flexibility to address changing situations/priorities
• Familiarity with sprinkler or fire protection systems would be considered an asset.
• Demonstrate mindset towards continuous learning, as well as an ability to use/learn technology solutions in the execution of their work is a must