Inside Sales Specialist - FGFD (SER/Italy)

at  MSA Safety

Overview:
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities:

Specific responsibilities for the Inside Sales FGFD team include, but are not limited to the following:

• Company EPC (Engineering Procurement company) registration
• Distribution of enquiries received to the relevant channel partner.
• Educate customers on new product launches, promotional programs, services and product information being introduced by MSA with the express purpose of generating incremental sales revenue.
• Commercial sales support to Channel partners in alignment with Field Sales team
• Quotation Support when requested by Field Sales team.
• Register the sample request to the ship-to address and pass CS for the order entry.
• Follow up trial run sample return back to Factory/Sales Office
• Transfer the valid, qualified leads to Field Sales/Inside Sales for further Leads conversation, and update the leads owner in Salesforce
• Support EXISTING/KNOWN CP Documentation requests (Sales Approved Customer List) - Data Sheet, Manual, Drawings, Approval Certificates, Quality Documents
• Provide support and training to end users and channel partners by using tools such as product demos, toolbox presentations and phone calls.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Qualify and manage sales leads from industry reports, Marketo, trade shows and other sources. Follow up with assigned Sales Associate on all qualified leads.
• Support, drive and monitor key sales opportunities with distribution and end-users. Communicate sales opportunities to sales personnel and channel partner. Track and monitor opportunities and conversions via Salesforce.
• Support and service low volume distribution partners in alignment with Fields Sales team. Work with these channel partners to build their pipeline of MSA business and close deals.
• Effectively engage with new customers to increase repurchase rates.
• Drive higher levels of Customer Satisfaction by capturing Voice of the Customer (VOC) information and maintaining accurate CRM reporting.
• Provide high-level sales support to key Strategic Accounts through account managers. Facilitate follow up with business partners to resolve major concerns and support business requirements.
• Use customer feedback to generate ideas about new product features, new products or new services.
• Research and identify new methods to increase end-user and channel partner engagement and drive new streams of revenue.

Qualifications:

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Proven successful track record in business or personal development
• Ability to grasp technical product knowledge.
• Excellent customer driven quality orientation
• Exceptional customer service skills
• Competent numeracy/commercial skills
• Strong communication skills (written, verbal, presentation and interpersonal)
• Ability to communicate and verbalize complex information effectively to MSA Sales Channel partners and customers. Listens carefully to customers and seeks to understand customer needs
• High-energy, positive attitude and motivated self-starter
• Strong organization and planning skills
• Demonstrated Sales Ability / Persuasiveness
• Excellent computer skills
• Utilized an Order Management / Issue Tracking / CRM System
• Some travel required

EDUCATION AND EXPERIENCE REQUIRED:

• Bachelor or Technical degree;
• Languages: excellent English and other European language is a must (German, French, Dutch, Spanish, Italian, others)
• A proven track record working within a fast paced inside sales environment
• A working knowledge of CRM processes and systems, preferably experience with the application salesforce.com
• An ability to drive results and achieve stretched call, order and revenue targets
• Proven operational and organizational competencies
• 2 Years – FGFD/safety/gas detection industry product knowledge and/or Sales experience supporting a manufacturing or distribution business via Inbound/Outbound customer phone calls
• 1-3 Year Demonstrated selling skills with end user/distributor management experience (preferred)
• 1-3 Year Demonstrated capabilities of exceeding sales and profitability goals

• Company EPC (Engineering Procurement company) registration
• Distribution of enquiries received to the relevant channel partner.
• Educate customers on new product launches, promotional programs, services and product information being introduced by MSA with the express purpose of generating incremental sales revenue.
• Commercial sales support to Channel partners in alignment with Field Sales team
• Quotation Support when requested by Field Sales team.
• Register the sample request to the ship-to address and pass CS for the order entry.
• Follow up trial run sample return back to Factory/Sales Office
• Transfer the valid, qualified leads to Field Sales/Inside Sales for further Leads conversation, and update the leads owner in Salesforce
• Support EXISTING/KNOWN CP Documentation requests (Sales Approved Customer List) - Data Sheet, Manual, Drawings, Approval Certificates, Quality Documents
• Provide support and training to end users and channel partners by using tools such as product demos, toolbox presentations and phone calls.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Qualify and manage sales leads from industry reports, Marketo, trade shows and other sources. Follow up with assigned Sales Associate on all qualified leads.
• Support, drive and monitor key sales opportunities with distribution and end-users. Communicate sales opportunities to sales personnel and channel partner. Track and monitor opportunities and conversions via Salesforce.
• Support and service low volume distribution partners in alignment with Fields Sales team. Work with these channel partners to build their pipeline of MSA business and close deals.
• Effectively engage with new customers to increase repurchase rates.
• Drive higher levels of Customer Satisfaction by capturing Voice of the Customer (VOC) information and maintaining accurate CRM reporting.
• Provide high-level sales support to key Strategic Accounts through account managers. Facilitate follow up with business partners to resolve major concerns and support business requirements.
• Use customer feedback to generate ideas about new product features, new products or new services.
• Research and identify new methods to increase end-user and channel partner engagement and drive new streams of revenue