Inside Sales Specialist - International

at  Badger Meter

Why Badger Meter?
Badger Meter is a leading global water technology company, with a mission to preserve and protect the world’s most precious resource. For more than 100 years, cities and businesses have utilized our innovative and trusted solutions to enhance operational efficiency and conserve water while making it more affordable, clean, and resilient. This mission has never been more true than today as Badger Meter delivers innovative water quality monitoring solutions through the ATi and s::can brands – expanding on the industry leading flow measurement solutions and delivering on the promise of making water more visible for all. Just like every drop counts, at Badger Meter every employee counts because our contributions have a lasting impact on the world!
What You Will Contribute:
Inside sales specialist to develop international opportunities and support pre-sales activities for new and existing customers, offering full product portfolio including water quality and gas detection instrumentation.

Responsibilities:

• Support all presales requests, specifying products and technical configurations for various application needs.
• Liaise with distributor/resellers and end users to understand product requirements and installation details.
• Prepare and issue quotations to all types of international customers, across various markets, multiple products both liquid and gas detection.
• International sales lead distribution, sharing of any product information such as manuals and literature to guide customers and channel partners.
• Record and progress sales opportunities, proactively follow up quotes with external sales and customers directly.
• Work alongside inside and external sales colleagues to achieve collective sales team success.
• Salesforce case management. Review, categorise and respond to queries received.
• Work with UK and US customer care team for order information, respond to customer complaints and escalate where necessary.
• Log correspondence onto customer account record within Salesforce
• Participate in local and international meetings to build rapport and relationships with staff and customers.
• Prepare information for monthly sales meeting. Documenting key order intake, general activity leads/ quotes /trials and forecasting.
• Communicate daily and meet with UK Sales team on monthly basis.
• Participation in role specific and recommended personal development training.

Requirements / Experience

• Technical training background mandatory.
• Knowledge and experience of water quality and gas detection products with a view to enhance technical and practical skills where applicable.
• A commitment to customer service with a proactive mindset to encourage sales.
• Experience in inside sales, quote and order processing with good attention to detail.
• Experience with dealing with B2B and international customers, distribution, reseller and end users.
• Demonstrate customer account management skills.
• Ability to prioritise, and time mange.
• Excellent written and verbal communication.
• Additional languages would be beneficial.
• Willingness to work flexible hours if required to suit international time zones.
• Competency in Microsoft applications, and experience in CRM systems for opportunity, customer management, and reporting.
• Able to work comfortably in a pressurised environment and use initiative.

What we offer

• 25 days holiday plus bank holidays
• paid sick leave
• group life insurance
• optional private medical cover
• auto enrolment pension
• free parking
• annual employee events
• free refreshments and snacks each day in the office.

At Badger Meter, we see diversity and inclusion in all its dimensions as a strength of our globally operating organisation. As an equal opportunity employer, we make our personnel decisions regardless of gender identity, ethnicity, religion and belief, age, sexual orientation, national origin or disability.
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• Support all presales requests, specifying products and technical configurations for various application needs.
• Liaise with distributor/resellers and end users to understand product requirements and installation details.
• Prepare and issue quotations to all types of international customers, across various markets, multiple products both liquid and gas detection.
• International sales lead distribution, sharing of any product information such as manuals and literature to guide customers and channel partners.
• Record and progress sales opportunities, proactively follow up quotes with external sales and customers directly.
• Work alongside inside and external sales colleagues to achieve collective sales team success.
• Salesforce case management. Review, categorise and respond to queries received.
• Work with UK and US customer care team for order information, respond to customer complaints and escalate where necessary.
• Log correspondence onto customer account record within Salesforce
• Participate in local and international meetings to build rapport and relationships with staff and customers.
• Prepare information for monthly sales meeting. Documenting key order intake, general activity leads/ quotes /trials and forecasting.
• Communicate daily and meet with UK Sales team on monthly basis.
• Participation in role specific and recommended personal development training