Inside Sales Specialist – Service & Repair

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We have an unique and brand new role for a motivated Inside Sales Rep to join our team and focus on identifying and securing relevant direct sales opportunities for our Commercial Service & Repair function.
A career at Medtronic is like no other. We’re purposeful. We’re committed. And we’re driven by our Mission to alleviate pain, restore health and extend life for millions of people worldwide. We are excited to hear from you if a career in sales motivates you!
Inside Sales for Service & Repair is an innovative service provided by Medtronic; this service will offer a single dedicated expert who will sell Service Agreements and other service-related products to customers within Australia & New Zealand region. In this role, you will be responsible for negotiating terms and conditions, negotiating contract prices, administering contracts to meet requirements, and complying with company guidelines.
Your natural ability to connect and communicate and have a consultative approach to selling and partnering with both internal and external stakeholders will be key to your success as an Inside Sales Representative.
Reporting into the Service Inside Sales Manager, and based in Medtronic’s Head Office in Macquarie Park, Sydney, this is a role which will empower you to drive your sales career in an exciting direction!

Responsibilities may include the following and other duties may be assigned:

• Meet Revenue and Attach Rate targets
• Source new sales opportunities through inbound lead follow-up and outbound calls and emails
• Creates customer sales quotes & participate in contract negotiations (within approved pricing parameters) with field employees, external customers, & hospital buying groups with minimal supervisory involvement. Ensure the product sales team is updated on significant customer related issues regarding service and brainstorm solutions, possibly involving other Medtronic businesses, as appropriate.
• Administer, extend and negotiate standard and nonstandard contracts including completing the red-line/editing process to meet customer specifications, and partnering with Legal where appropriate.
• Collaborate with Sales Management in forecasting monthly and quarterly sales and in long term funnel management. Regularly update and maintain opportunities to reflect their point in the sales stage.
• Develop creative service and/or pricing solutions to complex hospital scenarios.
• Collaborate cross-functionally to determine annual list prices, improvements to service offerings, sales tools, and other pertinent issues involving service revenue.
• Maintain customer files, complete and accurate information in databases. Review and confirm customer purchase orders and prepare them for order entry.
• All activities must be performed in compliance with the Quality System.

Must-Have:

• Bachelors Degree and 3+ years negotiating service contracts within medical technology product/service sales or working in a hospital contracting department.
• Demonstrated success with sales process, lead generation, relationship building, and deal closing
• Excellent communication skills - written and verbal
• A willingness to work across a complex matrix structure with a high sense of urgency
• Strong negotiation skills and a solution focused mindset

Our Offer:
In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company’s success.

We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

• Range of on-demand online health and wellness training resources, apps, videos, and communities
• We invest in professional training and development for employees at all levels.
• Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
• Various insurance benefits include life and disability, salary continuances, salary sacrifice and Superannuation.
• We have generous employee referral programs, corporate discount programs, leave benefits, and more!

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
her

• Meet Revenue and Attach Rate targets
• Source new sales opportunities through inbound lead follow-up and outbound calls and emails
• Creates customer sales quotes & participate in contract negotiations (within approved pricing parameters) with field employees, external customers, & hospital buying groups with minimal supervisory involvement. Ensure the product sales team is updated on significant customer related issues regarding service and brainstorm solutions, possibly involving other Medtronic businesses, as appropriate.
• Administer, extend and negotiate standard and nonstandard contracts including completing the red-line/editing process to meet customer specifications, and partnering with Legal where appropriate.
• Collaborate with Sales Management in forecasting monthly and quarterly sales and in long term funnel management. Regularly update and maintain opportunities to reflect their point in the sales stage.
• Develop creative service and/or pricing solutions to complex hospital scenarios.
• Collaborate cross-functionally to determine annual list prices, improvements to service offerings, sales tools, and other pertinent issues involving service revenue.
• Maintain customer files, complete and accurate information in databases. Review and confirm customer purchase orders and prepare them for order entry.
• All activities must be performed in compliance with the Quality System