Inside Sales Support Representative

at  MSP OPERATIONAL CORP

MSP Corp. Powered by Groupe Access is a leading Cyber Security and Information Technology (IT) services firm in Canada. We are committed to delivering top-tier services and solutions to our clients. As we continue to grow, we are seeking a dedicated Financial Controller to join our dynamic team. We are looking for an experienced IT Inside Sales Support Representative to join our growing & dynamic team.
As an IT Inside Support Representative at MSP Corp Powered by Groupe Access, reporting to the Team Lead for Inside Support, you will play a crucial role in our commitment to excellence and client satisfaction. We are seeking an individual who not only meets but exceeds expectations, embodying a strong work ethic, teamwork, and exceptional communication skills.

QUALITIES WE ARE LOOKING FOR:

• Consistently delivers on commitments, hitting deadlines 100% of the time.
• Takes full ownership of assigned tasks, executing them with precision and timeliness.
• Demonstrates a proactive and results-driven approach, willing to go beyond the defined role for the success of Groupe Access.
• Adopts a team-oriented mindset, leveraging collective experience for mutual success.
• Leaves ego behind, fostering a positive philosophy that emphasizes collective achievement.
• Willingly takes on diverse tasks for the benefit of the team and Groupe Access as a whole.
• Demonstrates strong communication skills, both orally and in writing, maintaining professionalism at all times.
• Prioritizes listening as a key communication skill, seeking to understand before being understood.
• Maintains a high level of engagement by being present in the office at least 3 days a week.
• Upholds a positive attitude that is contagious, fostering a collaborative and energetic work environment.
• Actively engages with the team, demonstrating commitment to collective success.
• Displays incredible attention to detail, ensuring all work is error-free and complete.
• Proactively manages tasks and projects to guarantee proper completion, staying ahead of deadlines.
• Energetic approach to work with a positive attitude.
• Enjoys helping others succeed and contributing to the growth of MSP Corp.
• Recognized as a candidate with significant potential for learning and growth within the organization.
• Maintains daily follow-ups on projects, taking responsibility for maintaining contacts with customers on behalf of the supported account representative.
• Demonstrates attentiveness, actively asking questions to understand customer needs and providing value.
• Consistently solves problems for customers, contributing to overall client satisfaction.

• Prepare and deliver accurate and competitive price quotes for IT products and services.
• Collaborate with vendors to obtain pricing information and negotiate favorable terms.
• Source IT hardware, software, and services from various vendors.
• Evaluate suppliers and negotiate procurement contracts to ensure cost-effectiveness.
• Help build and maintain strong relationships with existing clients.
• Help address client inquiries and concerns, ensuring high levels of customer satisfaction.
• Stay informed about the latest IT products, technologies, and industry trends.
• Provide clients with expert advice on the best solutions to meet their specific requirements.
• Efficiently process customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with relevant departments to streamline order processing workflows.
• Generate and analyze sales reports to track performance against targets.
• Provide regular updates on sales activities, trends, and opportunities.
• Manage and maintain a sales pipeline, tracking opportunities from lead to closure.
• Prioritize and strategize to maximize revenue generation.
• Take the initiative in managing renewals, ensuring a proactive approach to prevent any oversight.
• Drive the renewal process forward, demonstrating accountability for all parties involved.