Inside Sales Training & Development Manager (100% Remote)

at  ClearCaptions LLC

WHO WE ARE:

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.

POSITION SUMMARY:

The Inside Sales (IS) Training and Development Manager collaborates in partnership with Inside Sales leadership in shaping the learning initiatives for the Inside Sales Department. This position plays a key role in the planning and managing Inside Sales learning & development requirements and creation and delivery of learning programs for the employees of ClearCaptions Inside Sales Department.
This is a Remote/Work from Home position reporting to the Director of Inside Sales

QUALIFICATIONS:

• Minimum of 5-7 years of experience in training and development management.
• Must have experience in Adult Learning and track record of facilitating remotely.
• Minimum two-years technical support experience in a call center, inside sales environment or proven technical ability
• High School diploma or equivalent; continuing education or bachelor’s degree in adult learning
• CPTM (Certified Professional in Training Management), ASTD or other learning and development certifications preferred but not required.
• Experience in developing and implementing corporate experiential learning and development programs.
• Background in creating programs such as leadership development, mentoring etc.
• Experience working in a mid-size organization where you led the function from a leadership perspective and performed some of the work whether it was facilitating the training or create training is strongly preferred.
• Demonstrated proficiency with Learning Management Systems and e-learning development software and platforms.
• Ability to work in a fast-paced challenging environment with multiple competing deadlines.
• Ability to identify training needs and assessment.
• Capacity to listen to, consult with, advise, and provide consultative solutions while collaborating with stakeholders and leadership.
• Solid written and verbal communication skills.
• Capacity planning experience is a plus.
• Proficient in MS Office, Salesforce CRM, Ring Central, In Contact and modern communication tools for virtual teams (i.e., MS Teams, Word, PowerPoint & Excel)
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning and budgeting skills. Ability to influence others.
• Excellent verbal and written communication skills, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours and travel (up to 5%); will include some overnight

Travel.

• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

• Identify learning and developmental needs in accordance with the organization’s strategic and operational plans.
• Propose learning and development programs, drive training initiatives, identify and arrange suitable training solutions.
• Assist in the development and effective communication of a learning strategy for the department.
• Create learning resources and training plans for new and existing employees that ensure successful sales performance.
• Develop course content in collaboration with leadership and subject matter experts.
• Evaluate existing learning programs and modify them to suit the needs of the business.
• Contribute to the identification and design of tools to automate and streamline processes within training.
• Facilitate training sessions/classes for new employees and tenured employees working closely with Supervisors and Managers.
• Partner with IS leadership and Management to identify training needs to establish and influence sales reps.
• Monitor and measure the effectiveness of delivered training programs.
• Take an active talent management approach to onboard, mentor and inspire a diverse, highly engaged, and skilled team. Continually upgrade talent through timely talent management, development, succession planning and recruitment.