Insight Manager

at  John Lewis Partnership

AT A GLANCE

• Working pattern - This is a hybrid working role, therefore your time will primarily be split between working from home and the London Office. There will be occasional travel to our other offices, shops and agency partner locations.
• The Research & Insight management team aims to spend 2 days a week in their primary office to connect, with additional office attendance on a more ad-hoc basis to attend key meetings.

ESSENTIAL SKILLS YOU’LL NEED

• A business-savvy thinker (preferably with retailer experience) who can respond to quick-fire requests for insight from a wide variety of sources to answer business questions and inform strategic decision making.
• Ability to work quickly and accurately to tight timeframes and able to scope and define clear briefs and interpret and quickly understand insight requirements
• Has knowledge of which sources to interrogate, understanding the limitations of different data sources and how they can be triangulated together to paint the full picture. Familiarity with a good selection of key sources: Kantar WorldPanel; TGI; YouGov; Mintel; IRI; Foresight Factory and any other retail, brand and customer satisfaction trackers and insight/foresight sources is required.
• Ability to pick up new systems and interfaces and extract maximum value from data and insight subscriptions
• Ability to digest large volumes of data and translate complex analytics findings into actionable recommendations extract key insights to form a coherent story, illustrated with key facts in a succinct and punchy paper/deck to answer specific business questions.
• An ability to conduct a range of analysis including longitudinal, correlation & cluster analysis is important
• Extensive experience (5 - 10 years) in a customer insight Manager role, either client or agency-side, gathering and leveraging a range of insight and data sources to drive action & measurable impact in grocery of retail
• Strong technical insight generation & or market research / intel background focused in retail or FMCG businesses including market share tracking
• Experience managing direct reports including, culture development, process matrix management and collaboration with consultancies and partner agencies
• Active industry networks to bring best practice research & insight initiatives and innovations to JLP
• Demonstrable thought leadership through collation, interpretation and analysis of multiple sources of data.
• Building, managing and influencing diverse cross functional stakeholder relationships across all levels of a business.
• Powerful storytelling, specifically communication and visualisation that brings insight to life for a senior business audience.
• Outstanding commercial acumen and experience applying insight in a fast paced commercial environment.
• Experience as part of a Purpose-led business (including employee owned)
• Experience of insight self-serve platforms and how to optimise engagement
• Experience of research methodologies and data integration / Single customer view mining

WHAT ARE YOU RESPONSIBLE FOR

• Ensuring insight objectives are clear and agreed with key stakeholders, and adopt the most appropriate methodology to drive out robust actionable insights.
• Triangulating a range of data sources to answer specific business questions and or proactively identify new insights key to business planning
• Providing quality assurance of all insight project outputs / materials
• Constantly seeking out more powerful, richer insight sources / opportunities and demonstrate an ability to be innovative and proactive using external sources and customer trends