Insight Research Manager

at  ICE Creates

ARE YOU READY TO TAKE ON A BRAND-NEW CHALLENGE AND MAKE A DIFFERENCE TO PEOPLE’S LIVES?

The Role (For more information see Role Description)
We’re thrilled to introduce an exciting new role: Insight Research Manager. This is a rare opportunity to lead and inspire a high-performing team at the forefront of behavioural insights and research innovation.
As part of a rapidly growing organisation, you’ll play a pivotal role in shaping projects that drive real-world change. This is your chance to bring your expertise, creativity, and passion to an environment that values collaboration, excellence and innovation.
If you’re driven by the idea of transforming insights into action, we want to hear from you. Join us at this exciting moment in our journey as we continue to #MakeBetterHappen
Could this be your next step? Let’s talk!
This is a hybrid role where you will work out of the Wirral Office but must be prepared to also work on client site, from home and other ICE offices to deliver the needs of the role.
Applications will only be reviewed should they also have a cover letter attached with them.
Salary Range: £35,000 - £40,000 per annum.
How you’ll help us change the world
You will be an ambitious, skilled, and dynamic professional with a purpose for using research and behavioural insights to make a positive impact. With a strong work ethic and a natural ability to tackle challenges head-on, you’ll bring an excellent track record of delivering high-quality insight projects, leading teams, and managing client relationships.
You will have expertise in mixed research methods, a sharp analytical mind, and the ability to translate complex findings into actionable strategies. You’ll thrive in a fast-paced environment, be a confident communicator, and have the creativity to innovate and inspire.
You are a collaborative leader who empowers your team to thrive. With a commercial mindset and a commitment to excellence, you inspire growth so together we can achieve great things.
At ICE, we do so much more than create change, we take positive action to enrich the lives of our team, clients, and our society, we believe in people power. We do this by making sure you can be at your best, be purposeful and fulfilled.
Working together
We build close knit teams, commit ourselves to strong life balance, make sure everyone is happy and driven and supported to be your best. Just like a great team do.
Did we mention you will also receive the following?
· Strong career progression
· Loads of personal and professional development
· 33 days annual leave including bank holidays
· Attractive bonuses
· Charitable and volunteer involvement
· Team get-togethers
· A career that makes better happen; you create meaningful impact every day.
ICE is one of the fastest growing #behaviourchange organisations in the country. Our entire team is committed to and passionate about improving the happiness, health, and wellbeing of people throughout the UK. We love growth.
ICE’s vision is to live in a society that is well, confident, and resilient.
We refuse to accept second best, believing that people can achieve great things. We are here to help people Make Better Happen.
We are a purpose-driven organisation; our ethos is important to us. As a team we believe in:

BE CURIOUS AND BE CREATIVE - BRINGING OUR IDEAS TO ADD VALUE TO WHAT WE DO.

Here is a little bit about the exciting position we have…
Are you right for this job?
· You will have experience in delivering multiple insight and co-creation projects, ensuring high-quality deliverables that meet client briefs.
· You can work independently and as a team.
· You are confident in working in fast-paced environment.
· You are keen to learn more and develop your own skills.
· You will coordinate diary management effectively.
· You can manage and drive software like Word, Excel PPT.
· You are a well organised person who gets inspired by building great environments for people to thrive.
· You have effective negotiation and persuasion skills.
· You have relationship building skills.
· Ability to segment data, specifically in regards to deprivation is something you have experience of.
· Have an analytical and problem-solving mindset.
· You have the ability to prioritise competing workloads
· You will be travelling to community locations when appropriate for meetings, etc so own car is essential.
· You will have the ability to design and co create complex reports based on data outcomes.
· You will demonstrate strong planning and organisational skills, with the ability to set objectives, prioritise, provide sound judgement and decision-making, often within tight timescales.
· You are a natural communicator; you get energy from people and connection.
· You are a people-person, an enthusiast is optimisation that is really people aware.
· You will have demonstrable experience of accountability for managing team.
What you’ll do?
As our Insight Research Manager, you will:
· . This will involve a blend of:
o producing project deliverables (like project initiation documents, analysis plans, discussion guides, reports and presentations).
o working collaboratively to produce deliverables (e.g. co-authored reports).
o in-person and virtual facilitation and presentations (e.g. facilitating large stakeholder workshops, leading face-face client presentation of findings).
o reviewing, providing strategic direction, quality assurance and constructive feedback to ensure the final deliverables meet the client brief.
· , including qualitative, quantitative, and evaluation approaches, to design, implement, and evaluate projects.
· , handling resource planning and overseeing the management and delivery of multiple concurrent projects. Support team performance, set targets, and drive professional development to ensure continued growth.
· , from defining clear briefs and scopes to ensuring projects run according to agreed terms. Confidently manage scope changes, mitigate risks, and resolve issues while ensuring all deliverables meet quality, time, and budget expectations.
· . Develop robust, tailored recommendations for real-world application, with demonstrable examples of impact.
· , transforming complex findings into engaging, easy-to-understand presentations and compelling stories that resonate with the audience.
· . The role extends beyond research, encompassing leadership in areas such as marketing, community engagement, stakeholder engagement, organizational development, creative design, and digital innovation
· , demonstrating a commercial mindset and a track record of success. Contribute to the hands-on bid writing process to support business acquisition.
· by keeping the insight offering at the forefront of emerging methodologies and approaches, ensuring the organisation remains competitive and future-focused.
· , with proven practical experience and the ability to provide concrete examples of its application and impact.

OTHER ABILITIES!

• Good knowledge of 365 software and various desktop software packages like acrobat.
• Advanced capabilities in Microsoft products including Teams, PowerPoint, Word, and Excel.
• Communication and presenting.
• Persuading and influencing.
• Self-starter & generating ideas.
• Team working.
• Developing self and others.
• Compassion and care.
• Building confidence.
• Commercial acumen.
• Delivering results.
• Improving performance.
  Only those shortlisted will be contacted. Strictly No agencies!
  Job Type: Full-time
  Pay: £35,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Enhanced maternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Paid volunteer time
• Transport links
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Wirral, CH41 5L

· Ensure that cover is provided during any absences monthly or as required and report any concerns.
· Act at all times within the Company’s rules, policies, procedures, standing orders and financial regulations.
· Observe and comply with employees’ obligations under the Company’s Health and Safety Policy and Health and Safety law.
· Support a progressive approach to Equal Opportunities ensuring that the Company’s commitment to equality of opportunity in service provision and employment practices are present in any work.
· Maintain the highest standards of personal and professional integrity and conduct.
· Carry out such other duties as may be reasonably required from time to time.
· This job description is not exhaustive and will be reviewed from time to time in consultation with the post holder.
· Ensuring all required training is delivered across the team. E.g. safeguarding, Information Governance.

What you’ll bring

• Experience of managing a highly performing service-based team.
• The role requires at least 5 year’s industry experience of using mixed research methods, turning complex findings into actionable, practical recommendations and delivering compelling presentations.
• Strong client relationship management, bid writing, and a commercial mindset are also essential.
• Understanding of behaviour change techniques.
• Travel - you will be travelling to community locations when appropriate for meetings, supervisions etc so own car is essential.
• IT literate and able to confidently use online methods of communication.
• You will also need to have a good eye for detail and be accurate with data input and reporting.