Insights Analyst

at  Roche

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
Joining a vibrant Insights team, the aim of the Insight Analyst position is to ensure that the organisation helps to deliver the aims of being Customer and Data driven. (Set out in the Transform-D strategy). You will play a crucial role taking a variety of data (market & commercial intelligence, customer satisfaction, healthcare data) and supporting decision making at the highest level by developing actionable insights.

• Develop comprehensive Market Size & Share reporting to support the UK&I business planning process.
• Responsible for supporting the creation and execution of the UK & Ireland Customer Experience (Cx) Strategy, to champion embedding customer insights into daily processes of our employees via different channels.
• To support the delivery of a robust and systematic approach to Cx Measurement, to be a thought leader and role model for data driven decision making based on customer insights
• Identify key market trends & opportunities & build into a dynamic SWOT tool, to enable business decisions
• Carry out Market Research (both Quantitative and Qualitative) into specific topics
• Use external healthcare data sources to drive data driven and targeted marketing and sales campaigns
• Potential additional team leadership across data analysis and reporting projects.