Inspector (Contracts & Services)

at  Region of Waterloo

Inspector (Contracts & Services)
Job Number: 1697
Job Type: Full-Time
Location: 925 Erb St W - Administration Building
Job Category: Environmental
Number of Positions: 1
Department: Contracts and Customer Service
Division: Engineering and Environmental Services
Hours of Work: 35 hours per week. Monday - Friday 8:30 AM - 4:30 PM
Union: CUPE 1883
Grade: CUPE 1883 Grade 010
Salary Range: $35.74 - $40.45 per hour

ABOUT US!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we focus on equity, inclusion, and sustainability. Our mission is to provide essential services that enhance the quality of life for all residents, while our core values emphasize caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.
Dish with One Spoon Wampum:

Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Recognizing our shared humanity and land
• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core values, and reinforces our dedication to meaningful reconciliation and equity.

KNOWLEDGE, SKILLS, AND ABILITIES

• Basic knowledge of environmental issues, specifically waste management/reduction programs and techniques, and municipal law enforcement acquired through a 2-year degree/diploma in an Environmental related field or a 2-year college diploma in Law & Security, plus 2 years of related experience.
• Knowledge of the principles and procedures of by-law enforcement.
• Organizational, time management, and problem solving skills to schedule inspections/appointments, coordinate activities while in the field, and summarize collected data.
• Human relations, communication, and presentation skills to explain/clarify program information and guidelines and resolve customer complaints; assist with education and promotional events/presentations; and participate as an effective team member.
• Computer skills with ability to use software such as Microsoft Office, databases, and a document management system.
• Ability to read program materials, related literature, guidelines, memos, and maps. Ability to write memos, letters, record actions, and document evidence.
• A valid “Class G” driver’s license (or G2 with 3 years of driving experience) and acceptable driving record are required to operate a Regional vehicle and travel to various work locations on a daily basis.
• Is required to work out of multiple locations (e.g., Waterloo, Cambridge).
• Ability to alter working hours to early morning/evening as required (patrols/visits/inspections). May be requested to work occasional weekends.Ability to support and demonstrate the Region’s values.
• 
  The Region of Waterloo is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. The Region of Waterloo invites applications from all qualified individuals. We are strongly committed to employment equity, diversity and inclusion in the workplace and encourage applications from Black, racialized/visible minorities, Indigenous/Aboriginal people, women, persons with disabilities, and 2SLGBTQIA+ persons.
  The Region of Waterloo is committed to providing accommodations throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. Alternate formats of this document are available upon request. Please contact the Service First Contact Centre at phone number (519) 575-4400, TTY number (519-575-4608) to request an alternate format.
  Please note: candidates will be provided an update on their application Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).

THE ROLE

Monitors contracted waste services for compliance with agreement terms/conditions. Responds to/resolves waste/recycling related customer service inquiries/complaints for the Division. Provides support for the promotion and education of divisional programs. Enforces Regional waste collection and disposal by-laws, in collaboration with Municipal Law Enforcement Officers.

DUTIES/RESPONSIBILITIES

• Conducts regular patrols/visits/inspections to assigned locations to monitor/inspect Regional contracted services (waste/recyclable collection) per contract terms/conditions. Receives/responds to inquiries/complaints from residents, landlords, and businesses regarding same.
• Records resident issues/complaints, investigations, and performance management issues of collection contracts in database. Documents actions regarding handling of inspection/complaint and resolution, including statements and evidence. Follows up with customers.
• Schedules appointments with residents in response to complaints.
• Explains waste management programs to residents, businesses, and schools; provides resources.
• Inspects multi-residential sites for recycling program implementation.
• Removes waste and recyclables as needed from assigned locations, secures and transports to recycling facility/landfill.
• Delivers blue boxes and garbage cans to residents, as required.
• Assists other divisional staff with promotional/educational events and public tours.
• Provides feedback regarding inspections to supervisor and Waste Management Coordinator/Contract & Services Coordinator, and advises regarding complaints/inquiries; recommends changes for program improvement.
• Performs related duties as assigned.