Installation Technician - Three - Galway

at  Actavo

Role DetailsRole TitleInstallation TechnicianDepartment ThreeReports ToTeam ManagerLocationGalway
Role PurposeThis team is responsible for the installation and service of broadband systems to homes and businesses, delivering exceptional customer service and installation services and support to the public. Full training is provided.
You must have a full driver’s license to be considered for this role.

Benefits:

• Employee assistance programme
• Refer a friend scheme
• Cycle to work scheme
• Maternity pay
• Employee discounts - on hotels, gyms, electronics and more
• Educational assistance
• Career progression opportunities
• Long Service Awards
• Life assurance - 4 times your annual salary

Principal Responsibilities

• Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
• Install and service broadband products to a standard set out by the Client
• Work to achieve Key Performance Indicators (KPI’s) set out by both the Client and Actavo
• Deliver a first-class customer experience and positively promote the brand, through on-site performance

Person SpecificationEducation/Qualifications

• A full, clean driver’s license is required

Skills & Competencies (evidence of)

Technical

• Good literacy, numeric and IT skills
• Technical/Installations minded

Interpersonal

• Excellent organisational, interpersonal and communication skills required

Business Skills

• Communication
• Time Management
• Project Management and Planning
• Customer Service

Personal

• Must be target driven to deliver on KPI’s set by the Client
• Able to work at heights
• Must be able to understand company health and safety policies and adhere to same always
• Determined and committed to high quality standards
• Exceptional customer focus with a positive, can-do attitude
• Flexibility in line with business requirements
• Ability to represent the company in a professional manner at all times

• Adhere to and maintain compliance with all Health and Safety procedures within your work. Ensuring you are responsible for yourself and/or team members who report into you
• Install and service broadband products to a standard set out by the Client
• Work to achieve Key Performance Indicators (KPI’s) set out by both the Client and Actavo
• Deliver a first-class customer experience and positively promote the brand, through on-site performanc