Installations Coordinator

at  Divine Hardwood Flooring Ltd

WHO ARE WE?

Divine Flooring offers a high energy and fun working environment that fosters teamwork and personal and professional growth.
What’s it like to work at Divine Flooring? Walk through the front door and you’ll know right away, you’ll feel the excitement. We are a young and progressive company that puts the right teams on the field with the right projects and gives them the playbook to score touchdowns… again and again. For us, it’s all about teamwork. We appreciate what each player has to offer, and provide the coaching needed to bring out the best in each individual. Through regular team huddles, we work out the plays that will get us across the end zone every time, building our brand’s success.
We are currently seeking a highly organized and driven individual passionate about customer service to join our Scheduling team on a full-time, permanent basis.

SKILLS REQUIRED – TECHNICAL

• Experience with MS Office (Excel, Word, Outlook) and Divine Tracker

SKILLS REQUIRED – NON-TECHNICAL

• Ability to establish relationships with sub-contracted tradespeople
• Ability to troubleshoot, identify and resolve issues in a timely manner
• Exceptional attention to detail and accuracy
• Ability to interface with all levels of management
• Well organized and a proven ability to multi-task
• Ability to work both independently with minimal supervision and collaboratively within a team
• Excellent written and verbal communication skills
• Knowledge of install and repair methods
• Ability to keep up-to-date product knowledge

EDUCATION AND EXPERIENCE REQUIRED

• Industry experience in the flooring industry in a management or supervisory capacity
• College degree considered an asset

PRIMARY JOB PURPOSE

The Installations Coordinator will be responsible for planning, organizing and scheduling all of Divine Edmonton’s installations. This position must ensure the schedule is always up to date and scheduled accordingly. This position will also be required to assist in the onboarding of new Installers.

SPECIFIC RESPONSIBILITIES

• Assign/reassign Hardwood, Carpet and Tile Installers to jobs based on dates provided by Customer Service Representatives and Sales personnel
• Coordinate duties and confirm installation dates
• Review confirmed installs and send estimators required changes
• Work with other departments to update and fix any errors and ensure all jobs are completed in a timely manner
• Review Installers expenses and back-charges
• Manage install & delivery dates via customer email
• Communicate pick-up information to Installer/Delivery Driver and Warehouses.
• Update Warehouse and delivery items in Divine Tracker
• Monitor and complete monthly WIP reports
• Manage the onboarding process for installers
• Maintain customer service to all external customers
• Assist Service & Warranty team to ensure customer satisfaction
• Participate in improving policies and operations
• Order and monitor materials as required
• Monitor upcoming deliveries for missing materials and troubleshoot to avoid delays.
• Other duties as assigned