Installations & Services Support Coordinator

at  Essity

Do you want to make a difference in a dynamic organization where you get to build relationships with people from all over the world? If yes, then this might be an opportunity just for you!
Essity – a leading global hygiene and health company and the home of brands like Tork, Libero, TENA, Libresse, Sorbact and JOBST is offering an exciting and challenging opportunity for you who want to contribute with your expertise, energy, and creativity.
We are looking to hire an Installations and Services Support Coordinator within the Professional Hygiene Business Unit, which includes operations in North America and Europe, selling primarily under the Tork brand. Essity is the world’s leading B2B supplier of tissue paper, which is marketed under the Tork brand. Our end customers are found primarily in healthcare, public sector, commercial properties, offices, industry, hotels & restaurants, as well as facility service and cleaning.
Our culture is focused on collaboration, innovation, well-being and care, development, and commitment. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.
Want to get a glimpse of our culture? Let some of our colleagues show you here

ABOUT THE ROLE

In this role you will be responsible for administering installation services and be first line support to end customers related to different Tork service solutions (dispenser mounting, Tork Vision Cleaning digital services) within assigned area of responsibility. The role includes coordinating with third party service companies and resolving all disputes or challenges to secure smooth customer support and experience.
Based in our Gothenburg, Oslo, Allerod, or Espoo office, you will report to the Installations and Services Support Manager located in Mannheim.

MAIN RESPONSIBILITIES

• Execute dispenser installation activities within a given geography or group of countries.
• Work with third party installation providers to plan and arrange customer dispenser installations and site surveys.
• Manage interactions with customers before, during, and after installations to ensure satisfaction.
• Ensure installation activities and costs align with agreed terms and conditions.
• Resolve any customer disputes with third party installers in conjunction with the sales team.
• Activate post-sales processes for digital service solution contracts and provide first-line support for customer queries and issues.
• Administer recycling service for hand-towels contract setup and maintenance in line with standard procedures.