Installer and Service Technician, Manchester, New Hampshire

at  Overhead Door Corporation

Our well-trained Won-Door technicians rank among the most skilled professionals in the construction industry - responsible for installing large and complex doors with mechanical, electronic and code-compliance aspects. As the face of the company, we rely on our Won-Door technicians to provide an outstanding experience to our general contractor and end-user customers while installing and servicing our life-saving fire and security doors. Our technicians are positioned near major metropolitan areas around the country and cover geographic territories generally extending from 100 to 350 miles from their home base depending on population density. Technicians work from their own homes and use their own trucks, with products to be installed shipped directly to the job sites. Jobs are dispatched to our technicians by a support team based at Won-Door’s headquarters in Salt-Lake City, Utah.

COMPENSATION & BENEFITS

Our technicians are members of the Local Carpenters Union #801 with attractive compensation and benefits negotiated as part of a collective bargaining agreement. Depending upon their experience level, our trainees earn $31.50 per hour plus union benefits for their first 12-18 months while they are paired with an experienced journeyman for training. Once promoted, hourly rates for journeymen increase to Union negotiated rates for their work location plus performance bonuses for completed work. Our average journeyman makes W2 earnings of $100,000 per year, and the top 10% make more than $150,000 per year.

Union benefits include:

• Vacation Trust Fund
• Pension Fund
• Health & Welfare Trust Fund
• Healthcare
• Vision Care
• Dental Care

• 401k PlanSouthwest Carpenters Annuity Fund

• Our technicians are reimbursed for usage of their vehicles based on the optional standard mileage rate established by the Internal Revenue Service and are paid per diem rates to cover other travel expenses.
  Location

We are currently seeking technicians near the following metropolitan areas:

• Houston, TX
• Sacramento, CA
• Manchester, NH

During their training period the trainee will travel with the journeyman and stay local to the work that is scheduled. Once promoted to journeyman and returned to their home base city, our technicians average approximately 33% of their time on overnight travel assignments.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. We are looking for a successful candidate who will be responsible for installing, troubleshooting, perform repairs along with scheduled maintenance on equipment based on customer’s demand. Successful Technician will promote our service and products in a professional manner and provide customer satisfaction when taking care of the customer.

• Install equipment in an efficient, safe and professional manner.
• Perform maintenance efficiently and effectively on automatic, accordion door systems.
• Diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Able to read and understand complex installation and service schematics, wiring diagrams and implement as needed.
• Work with dispatch team to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
• Use hand and power tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
• Travel throughout coverage area. Regular Overnight travel.
• Able to work independently and make autonomous decisions.
• Able to train new Technicians and provide support to other Technicians as needed.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather.

EDUCATION AND/OR EXPERIENCE

• A minimum of a high school diploma or general education degree (GED) is required.
• Advanced Mechanical and electrical skills required
• Advanced Troubleshooting skills required
• Excellent Customer Service skills required
• Knowledge of commercial construction standards is preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

Ability to calculate basic math and read a tape measure

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. We are looking for a successful candidate who will be responsible for installing, troubleshooting, perform repairs along with scheduled maintenance on equipment based on customer’s demand. Successful Technician will promote our service and products in a professional manner and provide customer satisfaction when taking care of the customer.

• Install equipment in an efficient, safe and professional manner.
• Perform maintenance efficiently and effectively on automatic, accordion door systems.
• Diagnose faulty equipment and apply knowledge of functional operation of unit and systems to identify the extent and cause of malfunction.
• Able to read and understand complex installation and service schematics, wiring diagrams and implement as needed.
• Work with dispatch team to maximize labor revenue and efficiency within the work schedule while accounting for 100% of work time.
• Use hand and power tools in compliance with OSHA standards.
• Completes work orders on computer-based documents according to established procedures
• Project a positive image when interacting customers, employees and management in a cooperative, supportive and courteous manner.
• Communicate and work with the parts and sales departments to ensure the customer’s needs are being met; immediately report any potential customer issues that need to be addressed and communicate positively and courteously with our customers.
• Travel throughout coverage area. Regular Overnight travel.
• Able to work independently and make autonomous decisions.
• Able to train new Technicians and provide support to other Technicians as needed.
• Drive safely and efficiently from point to point in service area.
• Proactively support our safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices on site, in the warehouse and office.
• Performs work in a variety of customer environments including exposure to elements and in-climate weather