Instructional Design Analyst II

at  DartmouthHitchcock Health

Overview:
Serves as an expert in the training of the use of information technology in healthcare settings. Supports the design, creation & maintenance of training curriculum & associated processes and tools within the [specific application(s)] and/or the [specific area(s)]. Understands the technical capabilities of information technology used to deliver computer-based training in healthcare settings. This includes multimedia deliverables to be used with self-paced online learning, in-person and virtual instructor-led training, and other initiatives.

Responsibilities:

• Can independently perform accurate initial prioritization of work. Works with Supv. /Mgr. to ensure appropriate prioritization of work. Appropriately escalates issues preventing progression of their work. Demonstrates initiative in escalating issues for related work efforts that could affect their assignments. Identifies opportunities to accept new work in order to maximize available productivity.
• Demonstrates initiative to lead smaller pieces of work, not yet leading larger projects. Can manage an intra-team project of small to medium size with some assistance.
• Demonstrates initiative to develop/refine project mgmt. skills – developing workplans, tracking responsibilities & due dates, note taking & facilitation, identifying risks & escalation appropriately, creating timelines, etc.
• Can develop end-user & cross-team relationships with other IS teams. Demonstrates initiative to develop/refine skills.
• Can independently perform accurate initial prioritization of work. Works with Supv. /Mgr. to ensure appropriate prioritization of work. Appropriately escalates issues preventing progression of their work. Demonstrates initiative in escalating issues for related work efforts that could affect their assignments. Identifies opportunities to accept new work in order to maximize available productivity.
• Demonstrates initiative to lead smaller pieces of work, not yet leading larger projects. Can manage an intra-team project of small to medium size with some assistance.
• Can develop educational materials independently & lead 1:1, and small educational group sessions, showing initiative to lead to large group educational sessions
• Requires interaction with customers throughout the organization including management of other departments, nursing, and medical staff.
• Demonstrates exceptional customer service and interacts effectively with all clinical & operational team members, patients, and the broader health care community
• Provide weekly remote and in person support to users receiving training at DH locations.
• Must be available for evening, weekend, holiday or on call hours as needed by department.
• Demonstrates appropriate independent decision making and works effectively as part of a team structure.
• Maintains a broad understanding of both the organization and the health care industry. Stays at the forefront of emerging technologies, trends & best practices related to eLearning, publishing standards, adult learning, etc. to develop and deliver leading-edge computer-based training materials.
• Able to hold discussions of the concepts involved in training curriculum design, system design, workflow design, or issue investigation while not actively working with or looking at the system/ documentation, and make the technology understandable to others (e.g. end users or organizational leadership).
• Provide training and assistance to team members.
• Perform other duties as required or assigne

Qualifications:

• Bachelor’s degree with three (3) years of relevant work experience or the equivalent is preferred. At least three (3) years of experience working in healthcare, training, or informatics is required. Education and/or experience in instructional design, curriculum delivery, adult education, teaching, or clinical experience is required. For applicable positions: Experience with Epic as an end user, trainer, or analyst is preferred.
• For applicable positions: Has vendor application certification/proficiency or earns it within 12 months of hire (i.e. Epic application certification). Maintains certification/proficiency in accordance with vendor requirements.
• Strong leadership, interpersonal, communication and organizational skills desired
• Project management skills are desirable

Required Licensure/Certifications:

• Bachelor’s degree in Nursing, Healthcare Management, Computer Science or related field, Registered Nurse license with NH eligibility, or equivalent relevant experience is required.
• Current Epic application certification/proficiency, or earning it within 12 months of hire, is required. Maintenance of certification/proficiency in accordance with Epic requirements is required.

• Can independently perform accurate initial prioritization of work. Works with Supv. /Mgr. to ensure appropriate prioritization of work. Appropriately escalates issues preventing progression of their work. Demonstrates initiative in escalating issues for related work efforts that could affect their assignments. Identifies opportunities to accept new work in order to maximize available productivity.
• Demonstrates initiative to lead smaller pieces of work, not yet leading larger projects. Can manage an intra-team project of small to medium size with some assistance.
• Demonstrates initiative to develop/refine project mgmt. skills – developing workplans, tracking responsibilities & due dates, note taking & facilitation, identifying risks & escalation appropriately, creating timelines, etc.
• Can develop end-user & cross-team relationships with other IS teams. Demonstrates initiative to develop/refine skills.
• Can independently perform accurate initial prioritization of work. Works with Supv. /Mgr. to ensure appropriate prioritization of work. Appropriately escalates issues preventing progression of their work. Demonstrates initiative in escalating issues for related work efforts that could affect their assignments. Identifies opportunities to accept new work in order to maximize available productivity.
• Demonstrates initiative to lead smaller pieces of work, not yet leading larger projects. Can manage an intra-team project of small to medium size with some assistance.
• Can develop educational materials independently & lead 1:1, and small educational group sessions, showing initiative to lead to large group educational sessions
• Requires interaction with customers throughout the organization including management of other departments, nursing, and medical staff.
• Demonstrates exceptional customer service and interacts effectively with all clinical & operational team members, patients, and the broader health care community
• Provide weekly remote and in person support to users receiving training at DH locations.
• Must be available for evening, weekend, holiday or on call hours as needed by department.
• Demonstrates appropriate independent decision making and works effectively as part of a team structure.
• Maintains a broad understanding of both the organization and the health care industry. Stays at the forefront of emerging technologies, trends & best practices related to eLearning, publishing standards, adult learning, etc. to develop and deliver leading-edge computer-based training materials.
• Able to hold discussions of the concepts involved in training curriculum design, system design, workflow design, or issue investigation while not actively working with or looking at the system/ documentation, and make the technology understandable to others (e.g. end users or organizational leadership).
• Provide training and assistance to team members.
• Perform other duties as required or assign