Instructional Designer

at  California State University

Job no: 541244
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

JOB SUMMARY

The Instructional Designer supports San José State University’s commitment to increase online access to higher education for working adult learners, particularly focusing on providing students from historically underserved communities with opportunities to advance their education and obtain their degree. The instructional designer will support the effective use of current and emerging technologies to develop innovative and engaging e-learning environments as part of SJSU Online, a fully remote academic program that provides opportunity for students with some college credits to earn a bachelor’s degree. The instructional designer works to enhance the faculty’s pedagogical understanding of technology in e-learning environments and serves as an advocate for institutionalizing e-learning within the culture and administration of the University. The incumbent will work in close collaboration with faculty, SJSU Online Colleagues, and other campus units to design and develop high quality online courses that reflect best practices.

KNOWLEDGE, SKILLS & ABILITIES

• Thorough knowledge in using learning management systems and other instructional technologies, as well as knowledge of software administration
• Ability to understand, analyze and diagnose faculty, staff, and student needs and translate these needs into instructional solutions
• Knowledge of best practices in quality assurance in online course design
• Proficiency and hands-on experience in web and mobile technologies
• Ability to enhance web-based courses with knowledge of best practices and e-learning principles
• Thorough knowledge and demonstrable skills in applying a variety of software applications and web-based authoring and publishing systems: e.g., Camtasia, Photoshop, HTML editors, Zoom, Microsoft Office
• In-depth knowledge of systems analysis and development, applications programming, and database analysis
• Ability to design and develop user-friendly interfaces that comply with accessibility as defined in Section 508
• Strong written and oral communication skills
• Ability to communicate with constituents in a professional and respectful manner

REQUIRED QUALIFICATIONS

• Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• Three years of experience supporting information systems and technology

PREFERRED QUALIFICATIONS

• Master’s Degree in a related field
• Experience in educational technology, instructional design, distributed learning, or an equivalent discipline
• Experience using and managing Learning Management Systems
• Experience with technical information systems and application program packages
• Experience and a working knowledge of common software application packages used in higher education teaching
• Experience in course development and design
• Experience in a team-based environment
• Experience in teaching workshops in higher education

• Consult with faculty and staff to adapt existing courses and programs for online delivery and other forms of e-learning
• Design and develop online instructional materials that support academic courses/programs grounded in sound educational theory and best practices in instructional design
• Create instructional course content in collaboration and partnership with faculty, departments, SJSU Online Staff and other stakeholders
• Work with faculty to develop teaching and learning environments that emphasize active learning and incorporate appropriate instructional technologies
• Create and facilitate the creation of accessible instructional content
• Design, develop, and maintain course templates within the learning management system for different SJSU Online programs
• Leverage the learning management system and/or other instructional technologies to serve the educational and administrative community with resources in support of instruction
• Support e-learning by designing, developing, and implementing tools and resources for students
• Conduct online workshops and support online course events for faculty related to using different department-supported technologies
• Conduct testing, provide troubleshooting, and develop accompanying technical reference materials (text and media content) for instructional technologies
• Assist with helpdesk tickets from email and online ticketing systems
• Provide telephone and online (e.g., email, web-conferencing) contact for administrative and educational support and solutions
• Maintain certifications in Quality Assurance best practices (e.g., Quality Matters) and review all courses designed annually
• Assist with conducting course design feedback/evaluation processes
• Submit courses and assist with program reviews toward Quality Matters and/or Online Learning Consortium Certifications
• Coordinate with other SJSU Online Staff to share feedback and make course updates
• Assist with marketing and outreach efforts related to faculty and student professional development opportunities offered
• Generate reports and analysis for the Senior Director