Instructional Designer II

at  Diligent Corporation

ABOUT US

Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization’s GRC practices so they can make better decisions, faster. No matter the challenge.
At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.
Learn more at diligent.com.

POSITION OVERVIEW

Diligent Institute creates educational and media content for directors, the c-suite and senior governance, risk and compliance professionals across a range of mediums. With online certification programs, e-learning courses and videos, our education content is a key way in which we connect with our customers.
We have an exciting opportunity for an Instructional Designer to join the Diligent Institute team. You will be passionate about creating engaging and effective e-learning courses and programs for a high velocity dynamic software company. You are technically adept, you have business acumen, and you can simplify the complex. The role of Instructional Designer will be responsible for creating engaging self-paced e-learning courses and other learning content that enables our customers to effectively navigate complex governance, risk and compliance workflows. In addition, you will be responsible for ensuring an outstanding customer experience from onboarding to graduation and renewal for participants of Diligent Certifications, being the team’s subject matter expert of our learning management system.

REQUIRED EXPERIENCE/SKILLS:

• 2-5 years of experience in curriculum and instructional design for adult learners in an e-learning environment
• In-depth knowledge of learning theories and instructional design models
• Strong project management skills
• Excellent communication skills in English, both written and verbal
• Experience with a learning management system, ideally Thought Industries
• Experience with authoring technologies, ideally Articulate Rise 360
• Familiarity or proficiency with coding is a bonus (SQL, Python, HTML, CSS)

• E-learning courses
• Work alongside copywriters to turn written materials into engaging e-learning courses
• Create immersive educational experiences using a variety of mediums to maximize engagement (e.g. diagrams, videos, activities, assessments, scenarios, interactive exercises)
• Utilize style guides, user experience best practices, and user feedback to create beautiful courses that are easy to navigate
• Manage ongoing maintenance or application for new accreditation for new credentials for the programs including CLE, CPE and CPA
• Maintain courses and organize course documents and assets
• Learning management system
• Own usage of the learning management system on behalf of Diligent Institute
• Run regular reporting across courses and users and partnership with internal teams to drive customer adoption
• Participant administration
• Provide administrative support and customer support to customers of bespoke programs. This may include responding to customer enquiries, managing users and updating content
• Equip the customer support team with FAQs and guides to answer customer enquiries
• Manage and maintain documentation for onboarding across our customer groups