Instructional Operations Assistant (BLANK AST 3)

at  University of California Davis

Under general supervision of the Assistant Director of Project & Instructional Resources, assist with front desk management and managing the program operations to help support the Sacramento MBA Program and special events. The Instructional Operations Specialist will assist in managing front desk customer service, facility & instructional operations and recommend solutions regarding operational needs in Davis and Sacramento. Determine appropriate actions, provide recommendations and guidance in establishing and ensuring proper operational protocol. Maintain cross-unit coordination and communication with other staff units and faculty in support of efficiently and effectively implementing goals.
Apply By Date: February 7, 2025 at 11:59pm

MINIMUM QUALIFICATIONS - FOR FULL CONSIDERATION, APPLICANTS ARE ENCOURAGED TO UPLOAD LICENSE AND/OR CERTIFICATION IF REQUIRED OF THE POSITION

• Demonstrated customer service orientation and experience.
• Demonstrated strong analytical and problem-solving skills.
• Skills to translate plans into action and to meet objectives, prepare reports of results.
• Demonstrated good verbal and written communication skills, documenting and reporting clearly and concisely.
• Skills to map operational processes in a logical manner and integrate tasks into a programmatic context and to establish project plans and timetables to completion, including status tracking and project updates in coordination with other participants.
• Organizational and time management skills.
• Writing, proofreading, editing and communication skills. Knowledge to understand and translate complex business information to write clear, accurate and compelling copy in an appropriate form for diverse audiences and publications.

PREFERRED QUALIFICATIONS

• Experience providing staff support to an instructional program in a University setting.
• Experience writing complex summaries and reports, including the skill to use written language accurately and creatively; command of correct grammar, spelling, and punctuation; and skills in editing and proofing copy/media.
• Experience with using multiple data bases.
• Advanced computer skills and experience utilizing and implementing technologies such as Adobe Acrobat, and Microsoft Office.
• Interpersonal, written and verbal skills, and the skill to listen effectively.
• Conveys instructions, directions, and information appropriately.
• Customer service orientation.
• Skill to absorb complex technical and conceptual information, identify key issues and details, and present understandable alternatives to individuals of varying technical expertise at all levels of the organization.
• Skill to work on multiple complex tasks that are not necessarily well defined, under pressure of full workload, tight deadlines and shifting priorities.

SPECIAL REQUIREMENTS – PLEASE CONTACT YOUR RECRUITER WITH QUESTIONS REGARDING WHICH ACTIVITIES APPLY BY POSITION

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
  Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

• 40% - Front Desk Support
• 30% - Instructional Operations Support
• 20% - Program and Facility Operations Support
• 10% - Events/Others Duties As Assigned